Chime Customer FAQ

If you can't access your Chime account because you lost access to your registered email or phone number, we recommend getting in touch with Chime support directly as soon as possible. They can help verify your identity and update your contact information to help you regain access to your account. Please remember that it's highly important to keep your contact information current to ensure the security of your account. You can find the most up-to-date contact information right here on this page.

If you've lost access to both your email and phone number associated with your Chime account, it's essential to initiate the recovery process as soon as possible. Resetting your account will require a valid ID for verification purposes and a new email or phone number. Remember, for security reasons, Chime doesn't allow third-party individuals to conduct this process for you. You will need to do this yourself to maintain the confidentiality of your account. Ensuring up-to-date email and phone records with your banking institutions is crucial in preventing fraudulent conduct or unauthorized access to your accounts. We recommend reaching out to Chime directly through the contact link on this page for further assistance.

As an Assistant, we unfortunately do not have access to personal account details or transaction history due to security reasons. Generally, Chime sends replacement debit cards to the address they have on file for you. If you are unsure about the address on file or if you have recently moved, we recommend reviewing your Chime account settings or to ensure your address on file is updated.

We're sorry to hear that you are experiencing this problem. To gain control of your account without your old phone, you need to reset your Two-Factor Authentication. Please note that for this process, you must know your Chime login information. If you remember your login details, you can log into your account from a new device and Chime will prompt you to confirm your identity with your social security number. Once you've done this, the Two-Factor Authentication will be reset, permitting you to link a new mobile number to your account. This will overwrite the previous phone number linked to your account.

To update your Chime account for logging in, follow these steps: 1. Open the Chime app on your phone. 2. Look for the “Account Settings” option. 3. Select the information you want to update, whether it's your username, email address, or password. 4. If it's your password, you’ll need to enter the current password first. You can then enter a new password, confirm it by retyping, and save the changes. Make sure to choose a strong, unique password for security. If you've forgotten your current password, select the 'Forgot Password' option on the login screen and follow the prompts to reset it.