Facebook Customer FAQ

非常抱歉聽到你的Facebook帳號面臨的困擾。在這種情況下，你可以透過Facebook的"忘記密碼"功能來重設你的密碼。當你點擊"忘記密碼"後，系統會詢問你是否要將重設密碼的鏈接寄至綁定的電子郵件，但是因為你的電子郵件已經被修改，你可以選擇"這不是我的帳號"，然後輸入你最為人熟知的用戶名或全名，後續Facebook會引導你完成帳號恢復的其他步驟。請記得在完成所有步驟後，確認修改所有的關聯郵件和電話號碼，並設置強密碼以確保你的

Sorry to hear about this. First, try to recover your account by going to Facebook's main page and clicking on "Forgotten account?" under the login button. Follow the instructions provided. If you're unable to do this because the hacker changed your email or password, you can report the compromised account to Facebook. Click on "My Account Is Compromised" on the login help page and follow the instructions to secure your account. Make sure to report the breach to any friends who may have been contacted by the hacker to prevent further spreading of the issue. Also, it would be helpful to update your security information once you regain control.

Si vous ne pouvez pas accéder à votre compte Facebook en raison d'un piratage, vous pouvez essayer de le récupérer en suivant ces étapes: 1. Allez sur la page d'accueil de Facebook. 2. Cliquez sur le lien « Compte oublié? » sous la zone de connexion. 3. Entrez l'adresse e-mail ou le numéro de téléphone lié à votre compte, puis cliquez sur « Rechercher ». 4. Suivez ensuite les instructions à l'écran pour réinitialiser votre mot de passe et sécuriser votre compte. Si vous n'arrivez toujours pas à accéder à votre compte, veuillez consulter les procédures de récupération de compte de Facebook.

To block someone on Facebook, follow these steps: 1. Click the padlock icon at the top right of Facebook and select "Settings". 2. In the left column of your Settings, click "Blocking". 3. In the "Block users" section, enter the name of the person you want to block in the search bar and click "Block". 4. A list of profiles that match your search will appear. Find the person you want to block and click "Block" next to their name. 5. Upon clicking, you'll be asked to confirm. Click "Block [Name]" to confirm. Remember, when you block someone, they will no longer be able to see things you post on your timeline, tag you, invite you to events or groups, start a conversation with you, or add you as a friend.

We're sorry to hear about your situation. If unauthorized charges have been made via your Facebook account, the first step is to secure your account immediately by changing your password and reviewing your account activity to identify any unusual actions. You should also take the time to report the unauthorized charges to Facebook by navigating to your 'Payment History', finding the unauthorized purchase, and clicking 'Dispute this Purchase'. Provide as many details as you can about the unauthorized charges. Facebook's team will investigate and take appropriate actions. In the mean time, you might also want to reach out to your bank or credit card company to inform them of the unauthorized transactions. They can guide you through potential steps for disputing these charges.