American Airlines Customer FAQ

If you have changed your email and forgotten your AAdvantage number, American Airlines can still assist you. They hold the ability to look up your AAdvantage account using your personal information. With proper authentication, they can update your email address in their system and help you recover your AAdvantage number. Start the process by reaching out to them directly through the contact information link on this page. They'll walk you through the necessary steps to resolve your issue. Remember that you'll need to verify your identity for account security.

Yes, you can bring a small pet with you in a carrier as a personal item on American Airlines. However, the pet carrier must fit under the seat in front of you and should meet the airline's specific size and safety requirements. There are also additional charges for bringing a pet in the cabin. It should be noted that regulations vary, and some destinations do not allow pets in the cabin, so it is essential to check American Airlines' pet policy when planning your travel.

To retrieve your American Airlines frequent flyer number, visit the American Airlines website and click on 'Need Help Logging In?' on the sign-in page. You'll need to provide your name and email address associated with your account. Once you've entered this information, your frequent flyer number will be sent to your email. If you are unable to retrieve your number this way, refer back to some of your flight confirmations or ticket stubs as your frequent flyer number should be included on those documents.

Yes, you can put an iPad in your checked luggage. However, American Airlines recommends that you carry any valuable items, including electronics such as iPads, in your carry-on luggage. This is particularly recommended to protect them from potential damage, theft, or loss during transport. Cipher locks or TSA-approved locks are suggested for the security of your belongings in checked bags. Please also consider ensuring your iPad is turned off or set to Airplane Mode during flight to comply with federal regulations and airline policy.

If you've made a mistake with your date of birth when booking with American Airlines, we recommend you to immediately reach out to the reservation department at American Airlines. Errors in personal information can sometimes lead to issues at the airport. The airline's customer service team can assist you in correcting the error. However, for minor inaccuracies, these may not affect your ability to board your flight, as date of birth is less frequently cross-verified compared to your name or passport number. It's always best to ensure all information is accurate.