Agoda Customer FAQ

Hello Oleksandr, Yes, you can change your credit card information for a booking you've already made on Agoda. To do this, you need to go to "Manage my bookings" from the user menu on the Agoda site or app. Find your booking, then select "Edit" next to the payment method. You will be able to enter new credit card details there. Please note it's important to do this promptly to avoid any issues with your booking being cancelled due to payment failure. Best regards.

عندما تقوم بإلغاء حجزك على Agoda، تعتمد عملية استرجاع المبلغ على السياسة الخاصة بالفندق الذي قمت بحجزه. بعض الفنادق تقدم استرداد كامل بينما البعض الآخر قد لا يوفر رسوما للإلغاء. علاوة على ذلك، قد يستغرق البنك الذي يتعامل مع الأموال أيضًا بعض الوقت ليعالج العملية. نعتذر عن أي إزعاج، ولكن نقترح أن تتواصل مباشرة مع الفندق والتحقق من السياسة الخاصة به وأيضا التحقق من البنك الذ

You can correct a misspelled email address on Agoda by going to "Manage my bookings" section on Agoda website or app. Choose the booking that contains the error and select "Edit" next to your contact information. You can then correct your email address. Note that all important booking information and updates are sent to the email address provided in the booking, so ensure that it is accurate. If the issue persists, you can use the "Contact us" link provided on the same page for further assistance.

We're sorry to hear you're having trouble cancelling your booking. Please ensure you're following the correct cancellation process. Firstly, log into your Agoda account and find your booking under 'My bookings'. There should be an option to 'Cancel' or 'Modify' your booking. If you're still having trouble, it may be because the booking is non-refundable or is currently within its cancellation period. Please check the terms and conditions of your booking for more information. We regret any inconvenience caused to you and appreciate your understanding.

If you're not receiving emails from Agoda, please first check your spam or junk mail folder as sometimes emails can be redirected there. If the emails are not there, check your Agoda account to make sure your email address is correct. You may also want to add Agoda to your email's safe sender's list to prevent future emails from being marked as spam. It's important to stay updated via email as Agoda sends confirmation, cancellation, and amendment details, as well as payment receipts through this medium.