How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Brightspeed phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 0
Here is how our research team describes the way the Brightspeed phone system greets you: Welcome to Brightspeed. Your call may be monitored or recorded for quality assurance purposes. Hold for agent.
Below are some clips we've found from Brightspeed's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Welcome to Bright Speed. Your call may be monitored or recorded for quality assurance purposes.
If you are calling to sign up for new service, say or press one.
If you are an existing Bright Speed customer, say or press two."
Excerpt from a call with Brightspeed
Wednesday, January 3, 2024 4:48 PM
The first phone menu
"Welcome to Bright Speed. Your call may be monitored or recorded for quality assurance purposes.
If you are calling to sign up for new service, say or press one.
If you are an existing Bright Speed customer, say or press two."
Excerpt from a call with Brightspeed
Saturday, March 23, 2024 3:45 PM
After you press 2
"If recently placed an order for service, say or press three.
If you need repair or technical support, say or press four."
Excerpt from a call with Brightspeed
Sunday, February 11, 2024 2:06 PM
What are the hours and when should I call?
Brightspeed operates the call center for this 833-692-7773 phone number Mon-Fri 8am-11pm ET.The short answer is that you should call on a Wednesday.This observation and the following section are based on analysis of a sample set of 195 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Brightspeed phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Brightspeed staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Brightspeed is Wednesday.The most busy day to call is Tuesday, which averages 64% more phone calls by comparison.Again, this is based on a sample of 195 calls made with our AI-powered, web-based phone in the last 90 days.
Mon
Tue
Busiest
Wed
Quietest
Thu
Fri
The shortest wait on hold
We measured the shortest hold times to be on Tuesday.The longest wait in the queue on average occurs on Wednesday.
The best time to call
In summation, the best day to call Brightspeed is Wednesday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Brightspeed staffs the call center well on Wednesday.
Why call this Brightspeed number?
Below is a sample of recent calls to Brightspeed, and their purpose. Are any of these similar to the reason you are trying to call?
Billing inquiry: "I don't understand why my bill is $153 when I was told it would be $60."
- From a call lasting 12m 57s , Apr 1, 2024 7:51 PM
Making bill payment: "I want to pay some of my bill."
- From a call lasting 9m 11s , Mar 9, 2024 6:04 PM
Technical issue with device: "The green light on my device is blinking."
- From a call lasting 8m 17s , Jan 18, 2024 11:12 PM
General inquiry: "Just logged on, thank you."
- From a call lasting 8m 20s , Jan 14, 2024 5:34 AM
More Ways to Contact Brightspeed Customer Service
There are of course other ways to contact Brightspeed customer service besides the phone. Below we list the best ones, by medium.
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Brightspeed provides this option.
As a last, sometimes only, resort- Brightspeed customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Brightspeed's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Brightspeed agent. This phone number is Brightspeed's best phone number because NaN customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 833-692-7773 include and other customer service issues. Rather than trying to call Brightspeed first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or chat or web. In total, Brightspeed has 2 phone numbers. It's not always clear what is the best way to talk to Brightspeed representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Brightspeed. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Brightspeed. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.