Calling TransferWise was quick and professional, as their menu is designed to get you to someone who can assist as soon as possible. When I called, I was only given choices for personal and business accounts and was connected to a personal accounts specialist almost immediately.
Upon getting connected, I told the representative that I had received a suspicious-looking e-mail and wanted to call them to determine if it was legitimate. She asked me if I was a Wise customer, and I told her I was not to my knowledge. She then asked if I could search my e-mail to see if I had any contact with support@wise.com in the past, and I told her I wasn't finding anything when I searched that.
She then asked me to find the e-mail address website of the e-mail in question, and I told her it came from wiser.com. She asked for a spelling to confirm it, which I provided. She then asked for the other half of the e-mail, and I provided the full e-mail as newsletter@wiser.com. She confirmed that the e-mail definitely was not from a Wise employee, and she recommended blocking the sender and making sure I did not click on any e-mails they had sent me.
She then explained that in the future, any e-mails I received from Wise that were legitimate would always come with a wise.com e-mail, usually from support@wise.com. She said there could be a few exceptions in the case of e-mails originating from a specific department at Wise, but any legitimate e-mail I received from Wise would always come from Wise.com.
Overall, I thought the assistance I received on this call was top-notch. The representative had clearly dealt with this question before and knew exactly what she needed to check to handle any concerns beyond what I had initially asked her. She knew how to have me check for a legitimate e-mail and what constituted something that could be suspicious, and she spoke clearly and authoritatively, making it obvious that she knew exactly what she was talking about.
That kind of product knowledge is essential to project in a call like this, as it made clear that she knew her company inside and out and would be a reliable resource should an actual problem arise with Wise's services. Based on the call I received, I would have no problem calling Wise for customer support were I an actual Wise customer.