Texas Workforce Commission - Unemployment Benefits Claims Department Phone Number

512-463-2999
Claims Department
  • Calls Texas Workforce Commission - Unemployment Benefits's Claims Department department
  • On average, callers wait 16 minutes to talk to a person when they call
  • Call center hours are 24 hours, 7 days
  • We recommend calling around 8:01am
  • Some common reasons that visitors to GetHuman call Texas Workforce Commission - Unemployment Benefits include Make a Claim, Denied Application, Check Application Status, Check on a Claim, and Update Account Info.
  • Get a real live human at this number: Press any of the numbers that apply and then wait
  • When you call Texas Workforce Commission - Unemployment Benefits and their automated voice system picks up, you hear: If you know your party's extension, press 1. For employment benefits, press 2. For the employer, press 3.
  • This is not the most popular Texas Workforce Commission - Unemployment Benefits phone number (it's ranked #2). Most customers call 800-939-6631 for support.

What It's Like to Call Texas Workforce Commission - Unemployment Benefits Phone Number 512-463-2999

Sep 28, 2023

I had a question about my unemployment claim because I filed one but had not heard back from anyone. I was afraid that maybe I didn't file it correctly or it got lost in the system, so I called the Texas Workforce Commission to check on it. In the end, I did get an answer about the situation, but it does take some time to navigate the directory system. 

I am sure that they get a lot of phone calls on a regular basis, so this is likely why there are so many directory options to sort through before you can talk to someone. In addition to needing help with a filed claim, an employer could need help, or someone could need to contest submitted information. 

Despite that, it is nice to report that once you get placed on hold, you don't have to wait very long to talk to someone; it's just a process to get to that point. I called mid-afternoon on a Wednesday, so that seems like it would be a peak time to me, although I can't say for sure. 

When I first called, I was welcomed and asked to press 1 for English or 2 for Spanish. I pressed 1, and then I received a new set of instructions. The automated voice said, "If you know your party's extension, press 1. If you are calling about unemployment benefits, press 2. If you are an employee, press 3." I pressed two because I wanted to check on my unemployment claim and was led to the next directory. 

This time, it stated that to find out the status of your unemployment claim or a payment has been made, press 1. To apply for unemployment benefits or for questions about existing claims, press 2. For TRA claims, press 3. For federal or military claims, press 4. For disaster unemployment claims, press 5. 

I chose option 2 once again, and then I had to go through another set of directory questions. At this point, it seemed like they were slightly repetitive, but I kept going because there was no other option. 

This time, it said, "To apply for unemployment benefits, press 1. For questions, problems, or to make changes to your existing claims, press 2. If you are responding to a request for information or you know your party's name or extension, press 3. For all other questions, press 4."

I chose option two again and finally got to a directory that allowed me to talk to someone. The options this time were: For problems with Teleserve or internet payment requests, press 1. If you have questions about mail you received, press 2. To obtain an address or telephone number or update your info, press 3. For questions or problems with your debit card or direct deposit, press 4. For all other information and assistance, press 5. 

Finally, at four and a half minutes, I was able to press 5 and was put on hold. The hold music was classical, and it wasn't too bad. Plus, it only took about a minute to connect with an agent from there. 

Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.

Other customers got on the phone recently because:

Good Morning. *I did my payment req
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I need to establish a pin. I’ve been told mine has been revoked. I need to establish a...
What's is the status of my ui claim? I have gotten a message that I was going to be con...
I have filed my * weeks of unemployment and have niot received a payment or corresponde...
TWC needs to update my new address with US BANK RELIACARD SERVICES. They have put a hol...
My address needs to be updated with us bank reliacard customer service. They have my ac...
Hi.. my name is Lakesha Love and I’m ** and I’m a single mom. Who has worked ** years b...
Have there any help on employment
Having problems logging in to portal
Well i applied for unaployment theynot enough benefits *days later tthey send me a lett...
I have not been able to request payment then received a letter from twc stating that i...
Regrading my login and need to talk to some one about my claim

Texas Workforce Commission - Unemployment Benefits Claims Department Phone Number 512-463-2999 - Info & Statistics

Phone number to dial512-463-2999
Call-back availableNO
Message & get attentionNO
Call picked up by a real personYES
Department you're callingClaims Department
Call center hours24 hours, 7 days
Best time to dial8:01am
Navigate phone maze to a humanPress any of the numbers that apply and then wait
Average wait16
Current wait20
Rank (among phone numbers)2
Rank (overall)2
Alternate methodsphone or web
Quality of communication59%
Quality of help78%
Customer votes2,818
Best phone number800-939-6631
Information last updatedMon Mar 25 2024 09:00:00 GMT+0000 (Coordinated Universal Time)

Texas Workforce Commission - Unemployment Benefits's 512-463-2999 Claims Department Number

This Texas Workforce Commission - Unemployment Benefits phone number is ranked #2 out of 3 because 24,894 Texas Workforce Commission - Unemployment Benefits customers tried our tools and information and gave us feedback after they called. The reason customers call 512-463-2999 is to reach the Texas Workforce Commission - Unemployment Benefits Claims Department department for problems like Make a Claim, Denied Application, Check Application Status, Check on a Claim, Update Account Info. As far as we can tell, Texas Workforce Commission - Unemployment Benefits has call center locations in Texas and you can call during their open hours 24 hours, 7 days. Texas Workforce Commission - Unemployment Benefits has 3 phone numbers and 4 different ways to get customer help. We've compiled information about 512-463-2999 and ways to call or contact Texas Workforce Commission - Unemployment Benefits with help from customers like yourself. Please help us continue to grow and improve this information and these tools by sharing with people you know who might find it useful.

Calling Texas Workforce Commission - Unemployment Benefits

Calling Texas Workforce Commission - Unemployment Benefits at this number should be pretty straightforward. Also important is what you do once you call, or what your other phone number options are. Unfortunately, our call-you-back tool is not available for 512-463-2999. For companies that we support, we call for you, press the right buttons to get through the phone menus, wait on hold, and call you back when Texas Workforce Commission - Unemployment Benefits Claims Department agents can talk. It's not available here, but keep an eye out for it when future customer service issues arise with companies other than Texas Workforce Commission - Unemployment Benefits Once on the phone with Texas Workforce Commission - Unemployment Benefits's Claims Department department, you may need to provide them with information that identifies you as a customer, like your full name (or name on the account), email address, phone number, or an account number. It's usually worthwhile to gather this information before you call.

Contacting Texas Workforce Commission - Unemployment Benefits in General

While 512-463-2999 is Texas Workforce Commission - Unemployment Benefits's #2 most popular phone number, it's not the only way to get a hold of their customer care team. You already know from reading above that 800-939-6631 is their best customer phone number overall, and we have put together a comparison of their 4 total ways to contact support for you to look at as well. One thing to keep in mind as you try to reach Texas Workforce Commission - Unemployment Benefits help by calling them, is that other customers give their customer support at this number a 59% score for their communication skills and a 78% score for the overall help they received. That could be indicative of their abilities to help you resolve your problem overall, regardless of whether or not you call this number.

Other Texas Workforce Commission - Unemployment Benefits Phone Numbers

Customer Service800-939-6631Automated Customer Service800-558-8321

Other Texas Workforce Commission - Unemployment Benefits Info

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