A:This is the line for small business. It gets you to a representative in a quarter of the time it usually takes when you call the consumer line. Keep insisting this is the number you got and they will help you.
Q:Is this phone number operational 24 / 7?
A:Yes! This call center operates 24 hours a day, 7 days a week.The least busy day is Monday, and the most busy day is Friday.See below for more and to learn where this data comes from.
Q:How long will I have to wait on hold?
A:The average hold time is 3 minutes.The longest hold times are on Wednesday, and the shortest are on Thursday.
This is the #2 most popular Reliant Energy phone number out of 3. Click below to go back to the main customer service number and other contact information:
Main phone number · Toll-free · Press 2 at the first menu, then press 5. Next, press 5. · To report a power outage in your area, press 1. Otherwise, press 2.
Toll-free · Press 4 · If you are an existing customer with order questions or need account information, or have any other questions, press 1. To sign up for new service, press 2. If you are moving and want to transfer service, press 3.
How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Reliant Energy phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:This is the line for small business. It gets you to a representative in a quarter of the time it usually takes when you call the consumer line. Keep insisting this is the number you got and they will help you.
Here is how our research team describes the way the Reliant Energy phone system greets you: To report a power outage, press 1. To report a problem with a business or rental property, press 2. For the home you live in, press 3.
What are the hours and when should I call?
Reliant Energy operates the call center for this 800-246-2408 phone number 24 hours, 7 days.The short answer is that you should call on a Monday.This observation and the following section are based on analysis of a sample set of 1,076 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Reliant Energy phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Reliant Energy staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Reliant Energy is Monday.The most busy day to call is Friday.Again, this is based on a sample of 1,076 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Thursday.The longest wait in the queue on average occurs on Wednesday.
The best time to call
In summation, the best day to call Reliant Energy is Monday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Reliant Energy staffs the call center well on Monday.