A:Calling this M&T Bank number should go right to a real human being
Q:Is this phone number operational 24 / 7?
A:Not at this number; hours here are Mon-Fri 8am-9pm, Sat-Sun 9am-5pm EST.The least busy day is Monday, and the most busy day is Wednesday.See below for more and to learn where this data comes from.
Q:How long will I have to wait on hold?
A:We don't expect that you will have to wait to talk to a person. This is a direct line.
This is the #2 most popular M&T Bank phone number out of 3. Click below to go back to the main customer service number and other contact information:
Main phone number · Toll-free · Press 0# · What can I help you with? Account info, press 1. Lost or stolen card, press 2. Help me log in, press 3. Open a new account, press 4. Branch locations, press 5. Mortgage questions, press 6.
Toll-free · Press 0, must enter account number. · What can I help you with? Account info, press 1. Lost or stolen card, press 2. Help me log in, press 3. Open a new account, press 4. Branch locations, press 5. Mortgage questions, press 6.
How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this M&T Bank phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Calling this M&T Bank number should go right to a real human being
Here is how our research team describes the way the M&T Bank phone system greets you: Help with log in, press 1. Billpay, Zelle, transfer funds, press 2. Mobile or online troubleshooting, press 3. Transaction history or balance, press 4. Mortgage info, press 5.
Below are some clips we've found from M&T Bank's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may ask you to say or enter information
"Welcome to M and T Bank.
All calls may be recorded so that we can review and continually improve the experience we deliver to our customers.
Now what can I help you with?
You can say help me log in or press one."
Excerpt from a call with M&T Bank
Friday, April 19, 2024 4:42 PM
The first phone menu
"Welcome to M and T Bank.
All calls may be recorded so that we can review and continually improve the experience we deliver to our customers.
Now what can I help you with?
Mortgage information, or press five.
Now, using your keypad, enter your ATM or debit card number.
Or if you're calling for your mortgage account, enter your mortgage account number followed by the pound sign.
You can say help me log in or press one.
Or for help using bill pay, sell, or to transfer funds online, say transfer funds or press two."
Excerpt from a call with M&T Bank
Friday, April 19, 2024 4:42 PM
In fact, much of this information on this page is superfluous because this M&T Bank phone number is a direct line to a human being. The line is well-staffed and you should anticipate a very short wait on hold or none whatsoever, as long as you are calling during business hours.
We don't know of any phone menus you would encounter when calling either.
What are the hours and when should I call?
M&T Bank operates the call center for this 800-790-9130 phone number Mon-Fri 8am-9pm, Sat-Sun 9am-5pm ET.The short answer is that you should call on a Monday.This observation and the following section are based on analysis of a sample set of 2,520 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this M&T Bank phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like M&T Bank staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call M&T Bank is Monday.The most busy day to call is Wednesday.Again, this is based on a sample of 2,520 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Tuesday.The longest wait in the queue on average occurs on Thursday.
The best time to call
In summation, the best day to call M&T Bank is Monday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that M&T Bank staffs the call center well on Monday.
Once again, please put this information in perspective because this phone number has no phone menu or long waits. It generally gets picked up right away if calling during their opening hours. If there is any way, it will typically be very short.