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Igloo-store.com Customer FAQ

Top Answers & How-to Guides

What is Igloo-store.com's Phone Number?

The question we are asked most often is about how to talk to Igloo-store.com customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Are Igloo coolers BPA-free?

Yes, Igloo coolers are BPA-free. We understand the concern about Bisphenol A (BPA) and its potential health effects. To prioritize...
Ask any question you have about Igloo-store.com customer service, get an answer now.

Order Tracking

How do I track my order?

To track your order, simply log into your account on our website and go to the "Order History" section. From there, you can view the...

Return Policy

What is the return policy for Igloo-store.com?

The return policy for Igloo-store.com ensures customer satisfaction. If you are not completely happy with your purchase, we offer a...

Return Processing Time

How long does it take to process a return?

At Igloo-store.com, we strive to make the return process as efficient and hassle-free as possible. Once we receive your returned item,...

International Shipping

Do you offer international shipping?

Yes, we offer international shipping to select countries. At Igloo-store.com, we understand that our customers come from around the...

Product Warranty

What is the warranty for Igloo products?

Igloo offers a warranty on all its products to ensure customer satisfaction. The warranty coverage varies depending on the specific...

Order Changes

Can I cancel or change my order after it has been placed?

Yes, you can cancel or change your order after it has been placed, but please note that we have a limited cancellation and change window....

Shipping Options

Do you offer expedited shipping options?

Yes, we offer expedited shipping options for customers who need their orders delivered quickly. At Igloo-store.com, we understand that...

Payment Methods

Do you accept payment methods other than credit cards?

Yes, at Igloo-store.com, we understand that not everyone prefers to pay with credit cards. That's why we offer additional payment methods...

Cooler Types

What is the difference between hard-sided and soft-sided coolers?

Hard-sided coolers are made from rigid materials such as plastic or metal, providing excellent insulation for extended ice retention. On the other hand, soft-sided coolers are made from flexible materials like nylon or polyester. These coolers are lightweight, portable, and easier to carry around due to their flexible construction. They are ideal for shorter periods and day trips, as they don't provide as long-lasting ice retention as their hard-sided counterparts. However, soft-sided coolers often come with adjustable shoulder straps and multiple pockets, making them convenient for picnics, beach trips, or carrying items on-the-go. Ultimately, the choice between hard-sided and soft-sided coolers depends on the specific requirements and preferences of the user – durability and long ice retention versus portability and convenience....

Cooler Capacities

What is the capacity of the different cooler sizes?

The cooler sizes offered by Igloo-store.com vary in capacity. Our compact 9-quart cooler is perfect for short trips or individual use,...

Product Materials

Are Igloo coolers BPA-free?

Yes, Igloo coolers are BPA-free. We understand the concern about Bisphenol A (BPA) and its potential health effects. To prioritize...

Help me with my Igloo-store.com customer service issue

Ask any question you have about Igloo-store.com customer service. We will do our best to get you answers right away.
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