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Gearnuts.com Customer FAQ

Top Answers & How-to Guides

How do I Contact Gearnuts.com Customer Service?

The question we are asked most often is about how to talk to Gearnuts.com customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

What is the Gearnuts.com loyalty rewards program?

The Gearnuts.com loyalty rewards program is a way for us to show appreciation to our valued customers. As a member, you earn points...
Ask any question you have about Gearnuts.com customer service, get an answer now.

Recent Gearnuts.com Customer Questions

Please, confirm what accessories come the Yamaha bb234?

The Yamaha BB234 bass guitar itself comes with various features such as a solid alder body, custom V3 pickups, and neck shape that provides an improved tone and playability. However, the specific package offerings (accessories included) at Gearnuts.com may vary depending on the specific deal or package you choose. Commonly, you might expect to receive the guitar itself and possibly an owner's manual. Any additional accessories like straps, amplifiers, cases, or cables might need to be purchased separately. Please check the exact product details on the Gearnuts.com for precise information.
Asked Apr 11, 2024 6:14 PM

I shipped my package to the wrong address

If you've accidentally shipped your package to the wrong address, we recommend contacting the courier service you used as soon as possible. They might be able to help reroute the package. However, once the order leaves Gearnuts.com, we unfortunately do not have control over the shipment. If the package is returned to us due to an incorrect address, our team will reach out to you to confirm the correct address before shipping it again. Please check your shipping details carefully in the future to avoid similar situations.
Asked Feb 19, 2024 8:37 PM

Help me with my Gearnuts.com customer service issue

Orders and Shipping

How can I track my order?

To track your order from Gearnuts.com, you can log into your account on the website and go to the "Order Status" section. There, you...

Can I cancel or modify my order after it has been placed?

Yes, you can cancel or modify your order after it has been placed on Gearnuts.com. However, it is important to act quickly as their...

Can I change my shipping address after placing an order?

Yes, you can change your shipping address after placing an order on Gearnuts.com. However, we encourage you to contact our customer...

Payment Options

What payment options are available on Gearnuts.com?

At Gearnuts.com, we offer a variety of convenient payment options to cater to our customers' needs. You can choose to pay for your...

Returns and Warranty

What is the return policy for items purchased from Gearnuts.com?

At Gearnuts.com, we want you to be completely satisfied with your purchase. Therefore, we offer a hassle-free return policy. If for...

What is the warranty on the products sold on Gearnuts.com?

All products sold on Gearnuts.com come with a comprehensive manufacturer's warranty. The length and details of the warranty may vary...

International Shipping

Are there any international shipping options available?

Yes, we offer international shipping options for customers outside the United States. We understand that music knows no boundaries,...

Selling Used Gear

Can I sell my used gear to Gearnuts.com?

Yes, you can sell your used gear to Gearnuts.com! We offer a hassle-free and convenient way for musicians to sell their pre-owned equipment....

Price Matching

Do you offer price matching or price adjustments?

Yes, we offer price matching on our products. If you find a lower price on an identical item from a competitor, let us know and we...

Rewards Program

What is the Gearnuts.com loyalty rewards program?

The Gearnuts.com loyalty rewards program is a way for us to show appreciation to our valued customers. As a member, you earn points...
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