How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Flowers.com phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 2 at each prompt.
Here is how our research team describes the way the Flowers.com phone system greets you: How can I help you today?
Below are some clips we've found from Flowers.com's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Hello, and thank you for calling one eight hundred flowers dot com.
Your call may be recorded for quality assurance purposes.
I can help you with your order, but did you know that there's help waiting on the web?
We offer immediate assistance by connecting you directly with one of our chat specialists.
Or by going to the my orders page to view our self-service options.
We are here to get you the help you need whenever you need it."
Excerpt from a call with Flowers.com
Tuesday, March 12, 2024 4:53 PM
What are the hours and when should I call?
Flowers.com operates the call center for this 800-468-1141 phone number 24 hours, 7 days.The short answer is that you should call on a Wednesday.This observation and the following section are based on analysis of a sample set of 28 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Flowers.com phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Flowers.com staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Flowers.com is Wednesday.The most busy day to call is Friday.Again, this is based on a sample of 28 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Thursday.The longest wait in the queue on average occurs on Monday.
The best time to call
In summation, the best day to call Flowers.com is Wednesday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Flowers.com staffs the call center well on Wednesday.
Why call this Flowers.com number?
Below is a sample of recent calls to Flowers.com, and their purpose. Are any of these similar to the reason you are trying to call?
Billing inquiry: "I noticed another fifteen dollars was charged in addition to my order."
- From a call lasting 11m 43s , Mar 12, 2024 4:53 PM
Issue with delivered order: "It's already been delivered."
- From a call lasting 11m 59s , Jan 12, 2024 7:09 PM
More Ways to Contact Flowers.com Customer Service
There are of course other ways to contact Flowers.com customer service besides the phone. Below we list the best ones, by medium.
Use this link or copy and paste it to send customer service an email
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and Flowers.com will reply our your email.
Use the link to connect with customer service through Twitter
Flowers.com, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.
Use this link to find customer service help through their website
As a last, sometimes only, resort- Flowers.com customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Flowers.com's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Flowers.com agent. This phone number is Flowers.com's best phone number because 168 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-468-1141 include Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. Rather than trying to call Flowers.com first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or email or web or twitter. In total, Flowers.com has 3 phone numbers. It's not always clear what is the best way to talk to Flowers.com representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Flowers.com. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Flowers.com. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.