Flagstar Bank Mortgage Department Phone Number
Q:How do I talk to a human at this number?
A:Ignore prompts and you will be put on hold to the next available customer service person.
Q:Is this phone number operational 24 / 7?
A:Not at this number; hours here are Mon-Fri 7:30am-8pm, Sat 7:30am-4pm EST. The least busy day is Friday, and the most busy day is Wednesday. See below for more and to learn where this data comes from.
Q:How long will I have to wait on hold?
A:The average hold time is 26 minutes. The longest hold times are on Friday, and the shortest are on Thursday.
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How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Flagstar Bank phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Ignore prompts and you will be put on hold to the next available customer service person.
What are the hours and when should I call?
Flagstar Bank operates the call center for this 800-953-1550 phone number Mon-Fri 7:30am-8pm, Sat 7:30am-4pm ET. The short answer is that you should call on a Friday. This observation and the following section are based on analysis of a sample set of 166 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Flagstar Bank phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Flagstar Bank staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Flagstar Bank is Friday. The most busy day to call is Wednesday. Again, this is based on a sample of 166 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Thursday. The longest wait in the queue on average occurs on Friday.
The best time to call
In summation, the best day to call Flagstar Bank is Friday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Flagstar Bank staffs the call center well on Friday.