A:Yes! This call center operates 24 hours a day, 7 days a week.The least busy day is Thursday, and the most busy day is Wednesday.See below for more and to learn where this data comes from.
Q:How long will I have to wait on hold?
A:The average hold time is 3 minutes.The longest hold times are on Friday, and the shortest are on Thursday.
This is the #2 most popular Delta Dental phone number out of 6. Click below to go back to the main customer service number and other contact information:
Main phone number · Toll-free · Press 2 then 0, then say "Yes", then "Something else". For California members. All other members ask to be transferred. ·
How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Delta Dental phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 2, then enter social and birthday
Below are some clips we've found from Delta Dental's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling Delta Dental.
To get started, please say, I'm a dental provider or I'm an insured member.
To get started, what's the date of birth of the person you're calling about?
You'd like to speak with a representative. Is that right?
If you need to update your name, address, email, phone number, or make changes to covered members, please say yes.
Otherwise, say no."
Excerpt from a call with Delta Dental
Monday, April 22, 2024 4:21 PM
What are the hours and when should I call?
Delta Dental operates the call center for this 800-521-2651 phone number 24 hours, 7 days.The short answer is that you should call on a Thursday.This observation and the following section are based on analysis of a sample set of 1,445 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Delta Dental phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Delta Dental staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Delta Dental is Thursday.The most busy day to call is Wednesday.Again, this is based on a sample of 1,445 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Thursday.The longest wait in the queue on average occurs on Friday.
The best time to call
In summation, the best day to call Delta Dental is Thursday.In this case, it's a no-brainer. Thursday is not only the least busy day for calling this Delta Dental number, but it is also the day with the shortest hold times.