How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Care Credit phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Keep pressing 0, then keep repeating "Representative" until you are transferred.
Here is how our research team describes the way the Care Credit phone system greets you: If you are an account holder, press 1. If you are a provider, press 2. If you do not have an account yet, press 3.
Below are some clips we've found from Care Credit's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling Synchrony Bank.
The issuer of your CareCredit account.
If you're a CareCredit account holder, press one.
If you're a CareCredit provider, press two."
Excerpt from a call with Care Credit
Saturday, January 6, 2024 3:27 PM
They may ask your reason for calling (instead of a menu)
"This entire call will be recorded and monitored.
Synchrony Bank. My name is Kim. Can I have your first and last name?
Hello, ma'am. How can I help?"
Excerpt from a call with Care Credit
Thursday, February 22, 2024 7:09 PM
The first phone menu
"Thank you for calling Synchrony Bank.
The issuer of your CareCredit account.
If you're a CareCredit account holder, press one.
If you're a CareCredit provider, press two."
Excerpt from a call with Care Credit
Saturday, January 6, 2024 3:27 PM
What are the hours and when should I call?
Care Credit operates the call center for this 866-893-7864 phone number Mon-Sun 8am-12am ET.The short answer is that you should call on a Tuesday.This observation and the following section are based on analysis of a sample set of 160 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Care Credit phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Care Credit staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Care Credit is Sunday.The most busy day to call is Friday, which averages 414% more phone calls by comparison.Again, this is based on a sample of 160 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Wed
Thu
Fri
Busiest
Sat
The shortest wait on hold
We measured the shortest hold times to be on Monday.The longest wait in the queue on average occurs on Friday.
The best time to call
In summation, the best day to call Care Credit is Tuesday.
Why call this Care Credit number?
Below is a sample of recent calls to Care Credit, and their purpose. Are any of these similar to the reason you are trying to call?
Checking account balance: "She wants to know the balance on her account."
- From a call lasting 3m 14s , Mar 28, 2024 6:01 PM
Payment assistance request: "I need help with freezing the interest and setting up a payment plan due to financial difficulties."
- From a call lasting 44m 45s , Mar 22, 2024 5:16 PM
Payment inquiry: "I would like to pay that off."
- From a call lasting 7m 3s , Feb 22, 2024 7:09 PM
Closing deceased relative's account: "I was calling, my aunt had an account through y'all, and she recently passed away."
- From a call lasting 8m 38s , Feb 21, 2024 6:26 PM
Payment inquiry: "Did I miss a payment for February?"
- From a call lasting 5m , Feb 20, 2024 7:08 PM
Pay off balance: "I wanna pay off my balance."
- From a call lasting 2m 17s , Feb 16, 2024 5:35 PM
Requesting new card: "I need a new card, I just shredded it by mistake."
- From a call lasting 3m 25s , Feb 13, 2024 2:46 PM
More Ways to Contact Care Credit Customer Service
There are of course other ways to contact Care Credit customer service besides the phone. Below we list the best ones, by medium.
Use the link to connect with customer service through Twitter
Care Credit, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.
Use this link to connect with customer service through Facebook
Some customer service teams, like that of Care Credit, accept inquiries through Facebook Messenger. This is a good option if you have a Facebook account, and you may even be able to converse live with an agent this way.
As a last, sometimes only, resort- Care Credit customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Care Credit's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Care Credit agent. This phone number is Care Credit's best phone number because 37,866 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 866-893-7864 include Refund or Suspicious Charges, Recover Account, Technical Support, Update Account Information, Sign up for service and other customer service issues. The Care Credit call center that you call into has employees from India, Philiipines and is open Mon-Sun 8am-12am ET according to customers. In total, Care Credit has 1 phone number. It's not always clear what is the best way to talk to Care Credit representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Care Credit. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Care Credit. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.