How do I talk to a human at this Anthem Blue Cross & Blue Shield (VA) number?
A:Press 0 at every prompt. Ignore error prompt.
Q:
Does this phone number work 24/7?
A:No. Hours for this phone number are Mon-Fri 7:30am-5:30pm EST.The least busy day is Sunday, and the most busy day is Tuesday.See below for more and to learn where this data comes from.
Q:
How long will I have to wait to speak to Anthem Blue Cross & Blue Shield (VA) Customer Service?
A:The average hold time is 88 minutes.The longest hold times are on Friday, and the shortest are on Monday.
This is the #1 most popular Anthem Blue Cross & Blue Shield (VA) phone number out of 3. Click above to go back to the main customer service number and other contact information, including Anthem Blue Cross & Blue Shield (VA) email addresses, twitter handles, and live chat options.
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Toll-free · Mon-Fri 7am-5pm, PT · Direct to a human ·
How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Anthem Blue Cross & Blue Shield (VA) phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 0 at every prompt. Ignore error prompt.
Below are some clips we've found from Anthem Blue Cross & Blue Shield (VA)'s phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling the federal employee program.
To provide better service, please tell us, are you a member, a health care provider, dental provider, or someone else calling on behalf of a member Go if you're calling about a pharmacy claim, a refill, or a new prescription, to check the cost of a new medication, the Medicare prescription drug program, or to request a prior approval on a drug or supply, please say yes or press one."
Excerpt from a call with Anthem Blue Cross & Blue Shield (VA)
Monday, March 25, 2024 7:06 PM
The first phone menu
"Thank you for calling the federal employee program.
To provide better service, please tell us, are you a member, a health care provider, dental provider, or someone else calling on behalf of a member, Go ahead and tell me which best describes you.
If you're on an FEP health plan, say member or press one.
Otherwise, say health care provider or press two.
Dental provider, three. Or if you're calling on behalf of a member or if you are not a member, please press four."
Excerpt from a call with Anthem Blue Cross & Blue Shield (VA)
Thursday, April 4, 2024 8:46 PM
What are the hours and when should I call?
Anthem Blue Cross & Blue Shield (VA) operates the call center for this 800-552-6989 phone number Mon-Fri 7:30am-5:30pm EST. The short answer is that you should call on a Monday.This observation and the following section are based on analysis of a sample set of 216 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Anthem Blue Cross & Blue Shield (VA) phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Anthem Blue Cross & Blue Shield (VA) staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Anthem Blue Cross & Blue Shield (VA) is Sunday.The most busy day to call Anthem Blue Cross & Blue Shield (VA) is Tuesday. Again, this is based on a sample of 216 calls made with our AI-powered, web-based phone in the last 90 days.
Mon
Tue
Busiest
Wed
Thu
Fri
The shortest wait on hold
We measured the shortest hold times to be on Monday.The longest wait in the queue on average occurs on Friday.
The best time to call
In summation, the best day to call Anthem Blue Cross & Blue Shield (VA) is Monday. It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that Anthem Blue Cross & Blue Shield (VA) staffs up on Monday to handle the higher call volume, and that makes it the best time to call.
Why call this Anthem Blue Cross & Blue Shield (VA) number?
Below is a sample of recent calls to Anthem Blue Cross & Blue Shield (VA), and their purpose. Are any of these similar to the reason you are trying to call?
Prescription authorization issue: I'm calling about a prescription that I have and I've had for over a year.
Taken from a call on Friday, October 25, 2024 2:10 PM
Request for new card: I need to order a new insurance card.
Taken from a call on Wednesday, September 18, 2024 7:38 PM
Wrong number dialed: I'm trying to reach Anthem. This isn't the correct number.
Taken from a call on Monday, March 25, 2024 7:11 PM
Requesting replacement insurance card: I'm trying to call to get a replacement card for Blue Anthem because I lost mine.
Taken from a call on Monday, March 25, 2024 7:06 PM