How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Anthem Blue Cross & Blue Shield (VA) phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 0 at every prompt. Ignore error prompt.
Below are some clips we've found from Anthem Blue Cross & Blue Shield (VA)'s phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling the federal employee program.
To provide better service, please tell us, are you a member, a health care provider, dental provider, or someone else calling on behalf of a member Go if you're calling about a pharmacy claim, a refill, or a new prescription, to check the cost of a new medication, the Medicare prescription drug program, or to request a prior approval on a drug or supply, please say yes or press one."
Excerpt from a call with Anthem Blue Cross & Blue Shield (VA)
Monday, March 25, 2024 7:06 PM
The first phone menu
"Thank you for calling the federal employee program.
To provide better service, please tell us, are you a member, a health care provider, dental provider, or someone else calling on behalf of a member, Go ahead and tell me which best describes you.
If you're on an FEP health plan, say member or press one.
Otherwise, say health care provider or press two.
Dental provider, three. Or if you're calling on behalf of a member or if you are not a member, please press four."
Excerpt from a call with Anthem Blue Cross & Blue Shield (VA)
Thursday, April 4, 2024 8:46 PM
What are the hours and when should I call?
Anthem Blue Cross & Blue Shield (VA) operates the call center for this 800-552-6989 phone number Mon-Fri 7:30am-5:30pm ET.The short answer is that you should call on a Wednesday.This observation and the following section are based on analysis of a sample set of 71 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Anthem Blue Cross & Blue Shield (VA) phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Anthem Blue Cross & Blue Shield (VA) staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Anthem Blue Cross & Blue Shield (VA) is Wednesday.The most busy day to call is Friday, which averages 89% more phone calls by comparison.Again, this is based on a sample of 71 calls made with our AI-powered, web-based phone in the last 90 days.
Mon
Tue
Wed
Quietest
Thu
Fri
Busiest
The shortest wait on hold
We measured the shortest hold times to be on Thursday.The longest wait in the queue on average occurs on Tuesday.
The best time to call
In summation, the best day to call Anthem Blue Cross & Blue Shield (VA) is Wednesday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Anthem Blue Cross & Blue Shield (VA) staffs the call center well on Wednesday.
Why call this Anthem Blue Cross & Blue Shield (VA) number?
Below is a sample of recent calls to Anthem Blue Cross & Blue Shield (VA), and their purpose. Are any of these similar to the reason you are trying to call?
Wrong number dialed: "I'm trying to reach Anthem. This isn't the correct number."
- From a call lasting 3m 47s , Mar 25, 2024 7:11 PM
Requesting replacement insurance card: "I'm trying to call to get a replacement card for Blue Anthem because I lost mine."
- From a call lasting 5m 56s , Mar 25, 2024 7:06 PM
More Ways to Contact Anthem Blue Cross & Blue Shield (VA) Customer Service
There are of course other ways to contact Anthem Blue Cross & Blue Shield (VA) customer service besides the phone. Below we list the best ones, by medium.
Click "Customer Care" in the upper right and select Contact Us.
As a last, sometimes only, resort- Anthem Blue Cross & Blue Shield (VA) customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Anthem Blue Cross & Blue Shield (VA)'s best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Anthem Blue Cross & Blue Shield (VA) agent. This phone number is Anthem Blue Cross & Blue Shield (VA)'s best phone number because 2,430 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-552-6989 include Get insurance, Make/Chase a claim, Coverage question, Overcharge/Strange charge, Renew coverage and other customer service issues. Rather than trying to call Anthem Blue Cross & Blue Shield (VA) first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Anthem Blue Cross & Blue Shield (VA) has 2 phone numbers. It's not always clear what is the best way to talk to Anthem Blue Cross & Blue Shield (VA) representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Anthem Blue Cross & Blue Shield (VA). The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Anthem Blue Cross & Blue Shield (VA). For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.