A:No. Hours for this phone number are Mon-Fri 8am-6pm PST.The least busy day is Sunday, and the most busy day is Friday.See below for more and to learn where this data comes from.
Q:
How long will I have to wait to speak to Customer Service?
A:The average hold time is 33 minutes.The longest hold times are on Tuesday, and the shortest are on Wednesday.
This is the #1 most popular phone number out of 4. Click above to go back to the main customer service number and other contact information, including email addresses, twitter handles, and live chat options.
Toll-free · Mon-Fri 4am-9pm, Sat 4am-4pm PST · This phone number is for setting up new service only. Talk immediately with a live person who can help you compare and choose packages. Super knowledgeable and friendly representatives ready to take your call, compliments of GetHuman. ·
How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Say "Operator" at every prompt.
Here is how our research team describes the way the phone system greets you: If you are calling about regulated phone service, press 1. For any service or sales needs, press 2.
Below are some clips we've found from 's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may need the phone number on your account
"I see the number you are calling from and used it to look at your account."
Excerpt from a call with undefined
Tuesday, January 16, 2024 10:24 PM
They may ask your reason for calling (instead of a menu)
"Welcome to AT and T. Just so you know, calls are recorded for quality and sales purposes.
If you are calling about the recent news we're regarding personal customer information, you can learn more at a t t dot com slash account safety.
You may have already received an email about a passcode reset.
If your personal information was impacted, you will receive information to obtain complimentary credit monitoring service through US mail.
Please say what you are calling about."
Excerpt from a call with undefined
Monday, June 3, 2024 8:53 PM
They may ask you to enter information with the dial pad
"Thanks.
Please tell me more about what sort of problem you're having.
I looked up the account from the number you've called in from and don't see that product.
Please enter the account number you want info on."
Excerpt from a call with undefined
Saturday, February 10, 2024 11:37 PM
What are the hours and when should I call?
operates the call center for this 800-288-2020 phone number Mon-Fri 8am-6pm PST. The short answer is that you should call on a Wednesday.This observation and the following section are based on analysis of a sample set of 561 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call undefined is Sunday.The most busy day to call undefined is Friday. Again, this is based on a sample of 561 calls made with our AI-powered, web-based phone in the last 90 days.
Mon
Tue
Wed
Thu
Fri
Busiest
The shortest wait on hold
We measured the shortest hold times to be on Wednesday.The longest wait in the queue on average occurs on Tuesday.
The best time to call
In summation, the best day to call is Wednesday. It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that undefined staffs up on Wednesday to handle the higher call volume, and that makes it the best time to call.
Why call this number?
Below is a sample of recent calls to , and their purpose. Are any of these similar to the reason you are trying to call?
Phone lost or stolen: Yes, my phone is lost.
Taken from a call on Friday, January 3, 2025 2:48 PM
Dispute late payment charge: Hi there, I'm calling to discuss a late payment charge on my bill.
Taken from a call on Tuesday, December 31, 2024 9:31 PM
Wi-Fi connection issue: My Wi Fi is not warranty.
Taken from a call on Wednesday, December 18, 2024 12:30 AM
Update payment information: I need to update with a new credit card for my home telephone with the landline and Internet.
Taken from a call on Friday, December 13, 2024 12:14 AM
Illegal camera installation: Legal camera installation on my property.
Taken from a call on Saturday, November 16, 2024 10:28 PM
Internet connectivity issue: Good evening. I don't have Internet.
Taken from a call on Friday, October 11, 2024 3:57 AM
Bill payment request: I would like to pay my bill.
Taken from a call on Tuesday, October 8, 2024 7:02 PM
Bill explanation request: I was like, wait a minute. Why it's past due?
Taken from a call on Friday, September 13, 2024 9:34 PM
Billing inquiry: Can you explain the charges on my Internet bill?
Taken from a call on Friday, September 13, 2024 10:46 AM