Below is the email that which I sent to Iherb a long time ago and have not received a r...

GetHuman-ryanalga's customer service issue with iHerb.com from May 2019

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The issue in GetHuman-ryanalga's own words
Below is the email that which I sent to Iherb a long time ago and have not received a response from.**Hello, I am emailing regarding a supplement that which I ordered from you all on the **th of may.** I ordered it for ** dollars with delivery charges through DHL express. The supplement (collagen) arrived today and I received a call that I would have to pay ** dollars to claim my product due to taxes and duties that which would my product is subjected to. Now this product is for myself to use and It Is absurd that I would have to pay tax and duties at such a large amount of ***% of my initial cost. I was given ** minutes to decide if I am claiming and taking the product or the product would get shipped back.**I understand that the product is subject to duties and taxes but at a value more than my product itself I cannot afford it given that I am just **-year-old without an income. The supplement was sent back. I am emailing you this in hopes that I can get a refund on my product.**Allegedly my country is going through issues, so tax is very high for some reason, this is strange as this hasn’t been the case in past. As I have ordered online before from various websites.**Below will be details with regard to my purchase and everything you need to know. I hope I can get a refund on my product as I would want to purchase from iherb in the future again, once my country settles down.*Order number ***********Purchased with visa card*Order date is ************Also my friend tried to log lodge a refund form through the website itself but it didn't get sent and he has tried several times.**Thank you, I eagerly await your response.

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iHerb.com

Customer service issue
Reported by GetHuman-ryanalga
May 30th, 2019 - 2 years ago
Not resolved
Seen by 5 customers so far
Similar issue to 1749 others
0 customers following this

Timeline

GetHuman-ryanalga started working on this issue
May 30th, 2019 9:43am
GetHuman-ryanalga indicated the issue is not fixed yet.
Jun 2nd, 2019 9:54am