Anwesha Sanyal*Zipcar number *********I had used a Zipcar yesterday and was ** minutes...

GetHuman-anweshas's customer service issue with Zipcar from May 2018

Help with my Zipcar issue
The issue in GetHuman-anweshas's own words
Anwesha Sanyal*Zipcar number *********I had used a Zipcar yesterday and was ** minutes late in returning and so was charged $**. I would like to let you know certain facts * firstly, I couldn’t get the car started on time and lost almost **minutes there. It happens every time I’ve booked a car that each car is locked in a different way and I have to call customer service to help me unlock it. I get no notification on my phone as to how the particular car is locked and I have wasted a lot of time to figure that out and have not asked for compensation for that in any of my previous bookings. Secondly, I was * minutes late yesterday (returned to the parking lot at *:**) however the car wouldn’t lock with my Zipcar card and I had to repeat that a few times till it locked (which is why it shows as ** minutes late). Under such circumstances i dont think it is fair that I was charged $**
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Zipcar

Customer service issue
Reported by GetHuman-anweshas
May 24th, 2018 - 6 mons ago
I have an issue with Zipcar too
Fixed
Seen by 20 customers so far
Similar issue to 606 others
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Timeline
GetHuman-anweshas started working on this issue
May 24th 5:49pm
GetHuman-anweshas indicated the issue is not fixed yet.
May 24th 6:56pm
GetHuman-anweshas indicated the issue is not fixed yet.
May 25th 8:49pm
GetHuman-anweshas indicated the issue is not fixed yet.
May 27th 4:34pm
GetHuman-anweshas indicated the issue is not fixed yet.
May 28th 12:21pm
GetHuman-anweshas indicated the issue is not fixed yet.
Sep 25th 10:39pm