Hello,**I recently attempted to make use of your service for the first time. Upon getti...

GetHuman686588's customer service issue with Zipcar from May 2018

6 views
 | 
681 similar
 | 
0 following
Help with my Zipcar issue
First: share to improve GetHuman686588's odds
Strength in numbers! Companies respond better when others are watching.
Next: our robot will wait on hold for GetHuman686588 to get a Zipcar rep on the line!
Always use the GetHuman Phone tocall Zipcar. We wait on hold and get a rep on the line for you faster and for free!
Before contacting them, items GetHuman686588 may need:
Account name, Zipcar number, Account phone number, Account email, Account billing address, and Date of birth
The issue in GetHuman686588's own words
Hello,**I recently attempted to make use of your service for the first time. Upon getting in the car, the car would not start. I was on the phone with customer service for about ** minutes attempting different things to get the car to start. Nothing worked, and she told me that the next available car was miles away and recommended against it.**She then told me that there were no teams available until *am the next day to come out and figure out what was wrong with the car, and that perhaps the previous driver had done something to put it into an unusable state (not sure how your service can allow customers to do this and not be able to fix it remotely, but ok).**She refunded the trip and comped my account with * hour of free driving time.**Honestly, that's not enough. I had to incur expense just to get to the car, and then more expense to get home, in addition to wasting a bunch of my time. It's adding insult to injury that I had to pay to get there and back home when the whole trip was for nothing.**Your service has made a pretty negative impression on me so far, and I really feel like the least you can do is provide another free hour. **With that, the cost of my wasted trip would at least be covered, and I'd be willing to look past the previous failings and give it another go.***Thank you,*Ryan
GetHuman686588 did not yet indicate what Zipcar should do to make this right.
I have an issue with Zipcar too
How GetHuman686588 fixed the problem
We are waiting for GetHuman686588 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Zipcar's attention and get better help faster. Tap below to get started.
Having Zipcar issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Zipcar email you?
This email address isn't valid
Follow this issue
See how GetHuman686588 fixes it.
This email address isn't valid

Zipcar

Customer service issue
Reported by GetHuman686588
May 15th, 2018 - 10 mons ago
I have an issue with Zipcar too
Not resolved
Seen by 6 customers so far
Similar issue to 681 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman686588 started working on this issue
May 15th, 2018 4:11pm