Hello,**My name is Rahim Kanani and my ID is *******. I rented a Zipcar yesterday and h...

GetHuman680245's customer service issue with Zipcar from May 2018

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The issue in GetHuman680245's own words
Hello,**My name is Rahim Kanani and my ID is *******. I rented a Zipcar yesterday and had several issues with my rental.***. The original car we rented had a faulty scanned and wouldn’t recognize my card so we were ultimately moved to another rental almost a mile away.***. The renter before us caused significant hassle having left the entire dashboard*on board system in Russian. We had no idea how to use any of the features and an inordinate amount of time was wasted trying to figure it out. The previous driver should really be reprimanded as that is quite a discourteous thing to do. Ultimately I was sending screenshots of different options to people who were guiding us what to click and by the time we ended our trip we were able to change it to English for the next driver.***. The gas card was not accepted in VA where we were. I put in the mileage, ID number etc and it was always rejected. We didn’t have gas so I put in $** of my own money (screenshot attached). The only receipt that came out was a blank piece of paper that was stuck in the dispense but which ultimately read ‘new paper roll’ — there was no receipt.**As a longtime member of Zipcar, this was by far the most disappointing experience I’ve had with your company.**Rahim
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Zipcar

Customer service issue
Reported by GetHuman680245
May 13th, 2018 - 10 mons ago
I have an issue with Zipcar too
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Seen by 3 customers so far
Similar issue to 315 others
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Timeline
GetHuman680245 started working on this issue
May 13th, 2018 2:01pm