I just received the statement for my last Zipcar reservation, and I was charged a late...

GetHuman-bdathorn's Account issue with Zipcar from April 2018

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I just received the statement for my last Zipcar reservation, and I was charged a late fee. I was told by someone in the contact center that I would have gotten ** minutes free, bringing my reservation to **:**, as the car didn’t arrive until almost ** minutes into my reservation, as noted by the pickup time. As all of your calls are recorded, this can be easily verified. I would like my statement to be adjusted accordingly.
I trust that Zipcar will make this right and come up with a resolution that is fair.
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Zipcar

Account issue
Reported by GetHuman-bdathorn
Apr 26th, 2018 - 3 mons ago
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Zipcar number
Account phone number
Account email
Account billing address
Date of birth
Timeline
GetHuman-bdathorn started working on this issue
Apr 26th 9:42pm
GetHuman-bdathorn confirmed the issue is fixed. Hooray!
Apr 27th 10:50pm