Young Living Essential Oils Customer Service Issues

As a member with number [redacted] and pin [redacted], I previously reached out on the 24th and 25th without receiving a response, which is unacceptable. My message concerns a box that was originally delivered back in May. After sending it back as per our agreement, the box was repeatedly returned, causing frustration and clear miscommunication between divisions. If there is no interest in the return, kindly confirm so I may keep it without any charges. The ongoing back-and-forth with the returned box has been challenging, and I will not send it out again. It is imperative to resolve this matter promptly. In addition, the quality of the thieves toothpaste has noticeably changed, with the formula now resembling a soft cream rather than a paste, even though I still have two tubes left. Thank you, Fereshteh Moon.

As a Young Living member for just six months, I rely on Essential Rewards for my monthly orders. I recently modified my ER order by removing last month's items and adding new ones. Unfortunately, I received a shipment notification for the same items as the previous month. My order number is 04F-24CCE[redacted], and my member number is [redacted]4. I am sure I updated my order as I utilized ER points for payment and included the anniversary essential oil blend in this month's purchase. I need assistance with this issue as I did not intend to receive a duplicate order from last month. Thank you for your help.

I enlisted my mom as a member under my account but used my card details for her account to cover a recent purchase last month. Yesterday morning around 6 am, my mom inquired about a $45 charge on her Young Living account. This is unexpected as my bank account is linked to both of our Young Living accounts. I have not located any order for that amount in her account, and even if there was, it should have resulted in only an email notification. I am seeking clarification on why my mom's account was billed and requesting a refund of the charged amount.