My authenticator app was deleted on a factory reset of the phone and now im trying to s...

GetHuman5032683's customer service issue with Xero from July 2020

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The issue in GetHuman5032683's own words
My authenticator app was deleted on a factory reset of the phone and now im trying to set it back up and its asking for: scan a QR code or Enter a set up key. *Now its requesting a Account name and Your key and someone else who no longer works for the company set this up so im unable to go any further. This has caused many issues and cost me down time today. Can you please help me resolve this asap.*Kind Regards,*Peta Duckworth*Remarkable Roof Restorations*Office Manager ***********

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Xero

Customer service issue
Reported by GetHuman5032683
Jul 6th, 2020 - 4 months ago
Not resolved
Seen by 10 customers so far
Similar issue to 48 others
0 customers following this
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Timeline

GetHuman5032683 started working on this issue
Jul 6th 6:33am
GetHuman5032683 indicated the issue is not fixed yet.
Jul 6th 9:41pm
GetHuman5032683 indicated the issue is not fixed yet.
Jul 6th 10:26pm
GetHuman5032683 indicated the issue is not fixed yet.
Jul 12th 10:30pm
GetHuman5032683 indicated the issue is not fixed yet.
Jul 13th 2:58am
GetHuman5032683 indicated the issue is not fixed yet.
Jul 13th 10:20pm
GetHuman5032683 indicated the issue is not fixed yet.
Jul 13th 10:22pm

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