I am trying to contact Xero in regards to a MacBook Pro laptop that I purchased from a...

GetHuman-e_robins's customer service issue with Xero from December 2019

Help with my Xero issue
First: share to improve GetHuman-e_robins's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-e_robins may need:
Name, Email, Phone number or other identifying information
The issue in GetHuman-e_robins's own words
I am trying to contact Xero in regards to a MacBook Pro laptop that I purchased from a staff member from Xero called Todd. I purchased this laptop on GP forums and he said it was an ex Xero laptop. *I need Xero to remove the DEP enrollment from this laptop please as I cannot use the laptop due to an application called OKTA requiring a login and password. I just need Xero to remove the DEP enrolment so I can use my new laptop. Thank you. Elizabeth Robinson

GetHuman-e_robins did not yet indicate what Xero should do to make this right.

How GetHuman-e_robins fixed the problem

We are waiting for GetHuman-e_robins to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Xero's attention and get better help faster. Tap below to get started.
Having Xero issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid


Customer service issue
Reported by GetHuman-e_robins
Dec 18th, 2019 - 3 years ago
Not resolved
Seen by 20 customers so far
Similar issue to 41 others
0 customers following this


GetHuman-e_robins started working on this issue
Dec 18th, 2019 4:04am
GetHuman-e_robins indicated the issue is not fixed yet.
Dec 19th, 2019 9:50pm

Moving? We Make It Easy.

Call our Free Concierge and we will compare service and plans in your new home area and schedule all setup for the same day- free of charge! Get a better deal on all your services in 1 call, and let us make scheduling easy for you.

Call Free: 888-959-6783Our service is unaffiliated and thus can compare plans across many providers and schedule multiple technicians