Wotif.com Customer FAQ

We're sorry to hear that you need to cancel your booking. To cancel your booking on Wotif.com, you must go to the "My Bookings" page, find the booking you want to cancel, and then click the "Cancel" button. Be aware that while some bookings are fully refundable, others may incur cancellation fees, or may be non-refundable, depending on the terms and conditions of your booking. Please sure to review these terms before proceeding with your cancellation. We hope this helps, and we wish you the best in your future travel plans.

We're sorry to hear that! Unfortunately, cancellations need to be processed for each room individually even under the same booking number. If you cancelled under the impression that all rooms under the booking would be cancelled, an error may have occurred. Once a cancellation is processed, it should reflect in your account and an email confirmation should be sent. Always double check your cancellation confirmation to verify if it includes all rooms. For future bookings, ensure you cancel each room individually. If you've been charged unfairly, please contact your bank as Wotif can't reverse charges without their involvement. As a preventative measure, Wotif advises its customers to independently check each cancellation.