You are stating my issue is “fixed” The problem is below and I have not even had a reply let alone have it fixed!!

GetHuman-changing's customer service issue with Woolworths Everyday Rewards from August 2018

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The issue in GetHuman-changing's own words
Receive my **** rewards for spending over $** at BWS ... Hi ? Shopping online at BWS just now. When I logged in one of the first things I read was “Don’t forget to show your reward card when you shop” to be sure to receive your **** reward points. So as I needed a few things I decided to spend the $**. I used the pick up in store option. Very disappointing a few minutes ago to show my card at pickup and be told I should have done it online. I wasn’t asked to put my reward card number in at any time while I was purchasing online *Please advise Thank you Lois Milner
At no time while shopping online was I asked to give me reward card number.
By giving me the reward points I am entitled to?
I have had my rewards card ever since they were first available.
Email...but no reply
I have an issue with Woolworths Everyday Rewards too
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Woolworths Everyday Rewards

Rewards shopping at BWS
Customer service issue
Reported by GetHuman-changing
Aug 10th, 2018 - 7 mons ago
I have an issue with Woolworths Everyday Rewards too
Fixed
Seen by 17 customers so far
Similar issue to 14 others
0 customers following this
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Order number
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Timeline
GetHuman-changing started working on this issue
Aug 10th, 2018 10:11am
GetHuman-changing indicated the issue is not fixed yet.
Aug 10th, 2018 11:25am
GetHuman-changing indicated the issue is not fixed yet.
Aug 10th, 2018 11:28am
GetHuman-changing indicated the issue is not fixed yet.
Aug 10th, 2018 11:30am
GetHuman-changing indicated the issue is not fixed yet.
Aug 10th, 2018 11:32am
GetHuman-changing indicated the issue is not fixed yet.
Aug 10th, 2018 11:39am
GetHuman-changing indicated the issue is not fixed yet.
Aug 10th, 2018 11:41am
GetHuman-changing indicated the issue is not fixed yet.
Aug 10th, 2018 9:36pm
GetHuman-changing confirmed the issue is fixed. Hooray!
Aug 11th, 2018 11:50am