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Woodlanddirect.com Customer FAQ

Top Answers & How-to Guides

What is Woodlanddirect.com's Phone Number?

The question we are asked most often is about how to talk to Woodlanddirect.com customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Can I request a price match?

Yes, you can request a price match at Woodlanddirect.com. We understand that finding the best deal is important to our customers, which...
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Order Tracking

How do I track my order?

To track your order, simply log into your account on our website and click on "Order Status" or "Track My Order." You will be able...
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Product Information

What types of products does Woodlanddirect.com sell?

Woodlanddirect.com offers a wide range of products for all your hearth and outdoor living needs. Our inventory includes an extensive...
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Shipping

Do you offer free shipping?

Yes, at Woodlanddirect.com, we offer free shipping on select items. The availability of free shipping is indicated on individual product...
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Do you offer international shipping?

Yes, we offer international shipping to select countries. At Woodland Direct, we understand that our customers come from around the...
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Are there any restrictions on shipping certain products?

Yes, there are restrictions on shipping certain products. Due to safety regulations and carrier restrictions, items such as flammable...
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Returns and Exchanges

Can I return or exchange a product?

Yes, you can return or exchange a product purchased from Woodlanddirect.com. We understand that sometimes products may not meet your...
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Warranty Policy

What is your warranty policy?

At Woodland Direct, we take immense pride in the quality and durability of our products. To stand behind our craftsmanship, we offer...
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Order Management

Can I cancel my order?

Yes, you can cancel your order on Woodlanddirect.com. We understand that circumstances may change or you may have second thoughts after...
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Product Viewing

Do you have a showroom where I can see the products in person?

Yes, we do! Woodlanddirect.com welcomes customers to visit our expansive showroom to see our products in person. Located at [insert...
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Payment Methods

What payment methods do you accept?

We accept various payment methods to ensure a seamless shopping experience. At Woodland Direct, we accept all major credit and debit...
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Price Match

Can I request a price match?

Yes, you can request a price match at Woodlanddirect.com. We understand that finding the best deal is important to our customers, which...
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Help me with my Woodlanddirect.com customer service issue

Ask any question you have about Woodlanddirect.com customer service. We will do our best to get you answers right away.
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