Wizz Air Customer Service Issues

I'm sharing my experience with a return flight from Tirana, Albania to London Luton on 16/12/[redacted]. The flight was scheduled for 16:55 and arrived at 21:15. Despite attempting online check-in 24 hours in advance like I did for the initial leg of my journey, I was unable to proceed due to seat selection issues. Upon arrival at the airport, I was unexpectedly charged for not completing the online check-in. I explained my situation, as I had tried to check in online but was unable to print the boarding pass without paying a £40.37 tax fee. My name is Teftë Pali, and my confirmation code is UY564L. I am requesting a full refund as this situation was beyond my control, and it seems other Wizz Air passengers faced similar challenges. Respectfully, Tefta.

Hello, I am planning to travel internationally from Israel and am considering flying with Wizzair without checking any baggage, only bringing small handbags. I have two inquiries: 1. My wife has a disability. How can I arrange for assistance at the airports, such as a wheelchair and expedited security procedures? 2. My wife requires medication, including capsules and injections (in sealed boxes). Are we allowed to bring these medications in our handbags onto the flight? Thank you, David S.

Hello, I am Irene, and I recently placed my first order on your app for my family. Unfortunately, I mistakenly booked a flight from Sofia to Tel Aviv instead of the correct route from Tel Aviv to Sofia. Despite checking multiple times, I accidentally made this error on the mobile app. As soon as I realized the mistake, I promptly canceled the order. I was surprised to learn about the fee associated with this cancellation. I am kindly requesting your assistance in waiving the excessive payment for this mistake or providing a credit for our future flight. My family and I are looking forward to a vacation, and this error could disrupt our plans. I sincerely hope you can consider my request. Thank you, Irene

Hello, I am Irene. Recently, I placed an order for my family through your app. Unfortunately, I mistakenly booked a flight from Sofia to Tel Aviv instead of the correct route from Tel Aviv to Sofia. As soon as I noticed the error after payment, I promptly canceled the order. I was taken aback by the fee incurred due to this mistake. It would greatly help if you could waive the excess payment as this could impede our family vacation plans. I sincerely request your understanding and assistance in rectifying this issue. Thank you for your attention to this matter. Best regards, Irene

I purchased a ticket a month ago, and three days ago, I tried to add luggage to my booking. When I used my credit card to pay for the luggage, the payment failed. I contacted my bank, and they confirmed that there are no issues with my credit card. I have been trying to reach WizzAir over the phone, but I haven't been able to get through to anyone. Can anyone advise me on why the payment did not go through? If I can't make the payment online, is it possible to pay for the luggage at the airport on the day of the flight? My flight is scheduled for December 30th. Thank you for your prompt assistance.

Hello, I would like to share my experience from today. I had a flight booked from WAW to BHX on 29 December [redacted] departing at 6:00 am with flight number W61321 and PNR LIDVJQ. Arriving at the airport around 3:15 am, I was asked to pay extra for check-in, which I had to do given the circumstances. The airport was extremely crowded, and the immigration process was slow. Despite reaching the entry gate before the departure time, I was denied boarding along with 3-4 others. This unexpected turn of events disrupted my plans significantly. I am requesting a full refund for this inconvenience. Thank you, Sapnakumari S. Phone: +[redacted]1

I purchased a ticket via Booking with Wizz Air for a flight to Bulgaria on 12/31/[redacted] at 9:50 p.m. Recently, I received SMS notifications stating that the flight was rescheduled to yesterday at 10:45 p.m. and then to 23:05. These changes were sent between 22:49 and 23:03, making it impossible for me to reach the airport in time. I spoke with Booking, but they advised me to contact the airline as they were unable to assist with the situation.

Hello, I accidentally purchased a ticket for January 5th from Chisinau to London instead of January 6th. I paid an additional fee of 48 pounds to change the flight to the correct date. However, I have not received a refund for the wrong flight. I am currently in London and unable to reach Wizz Air as the contact numbers on their website are incorrect. What steps should I take next?

Hello, I accidentally purchased a ticket for the wrong date from Chisinau to London. I needed to change it to the correct date but ended up paying an additional fee of ** pounds. Unfortunately, I have not received a refund for the original wrong flight. I am currently in London and have been unable to contact Wizz Air as the numbers listed on their website seem to be incorrect. Can anyone advise me on what steps I should take next regarding the refund for the initial flight change?

Upon arriving at Riyadh airport, we were unexpectedly asked to pay £[redacted] each for our connecting flight in 4 hours. According to our government's website, this fee is only required for stays over 12 hours. We feel misled as we would not have booked this flight if we had known about this additional cost. The airline failed to inform us, and many other passengers are expressing the same frustration. Unfortunately, we don't have the funds to cover this fee and may have to consider returning to Romania, our initial transit point. We are willing to borrow the money if needed, but we seek assurance that we will receive a refund for this unexpected charge.

I am having trouble checking in online despite resolving the online service issue for my flight on 10/01 with flight number FF416J from Luton to Prague at 12:40. The customer service representative was unable to assist me in checking in. I am unsure how to take a screenshot of my mobile check-in page that states, "your data is allocated to another passenger." Being 79 years old, I do not have someone to assist me. I am hoping to avoid paying £11 for airport check-in. Your help is appreciated. Nora Harper

I would like to file a complaint about the service I received during my weekend getaway to Porto, Portugal. I made my booking through lastminute.com and tried to add priority luggage using the Wizz app. However, despite attempting payment twice, it was not successful. The hotel I stayed at tried to help me make the call to the contact center, but we couldn't get through. I felt stressed, especially after hearing negative reviews. Even after contacting lastminute.com and trying the call center multiple times, I had no luck. Upon arriving at the airport, I found out there was an outstanding balance that prevented me from checking in. After a lengthy wait, I was informed I had to pay additional fees due to the payment issue. Despite my efforts, I had to pay €[redacted] at the airport. This was my first experience with Wizz Air, and it was far from satisfactory.

Subject: Complaint Regarding Recent Flight to Porto, Portugal Dear Sir/Madam, I am reaching out to address an issue I encountered with the airlines. During a weekend trip to Porto, Portugal, booked through lastminute.com, I faced difficulties with adding priority luggage via the Wizz app. Despite multiple failed payment attempts and unsuccessful calls to the contact center, I arrived at the airport only to be informed of an outstanding balance hindering my check-in process. The subsequent demand for an additional payment of €[redacted] due to the earlier issue left me feeling stressed and dismayed. It was my first experience with Wizz Air, and the overall encounter was far from satisfactory. The unexpected financial burden alongside the fear of missing my flight exacerbated the situation. I am seeking a refund of the €[redacted] paid at the airport, as I diligently tried to resolve the matter beforehand. The distress caused was unwarranted given my efforts to rectify the situation promptly. Anticipating your swift attention to this matter, I wish to maintain thorough documentation as per Trading Standards guidelines. Please respond to this email for further correspondence. Thank you for your assistance. Yours sincerely, Zade S-G. Flight Details: Booking reference MEPY2Z Address: Flat 13, 59 Island Centre Way, Enfield, EN3 6GA

I received compensation for lost luggage in July under Case no. FNCW610041. The status is "A". I was informed via email that the amount would be deposited into my account within 14 to 20 business days, which ended on the 20th of December [redacted]. After contacting them, I was told to wait an additional 10 business days, which has now passed. Despite emailing them, I have not received a response. I also attempted to reply to an email from Aviation ADR but it was flagged as an invalid address. This situation is causing me stress as a pensioner. Any help would be greatly appreciated. Regards, MF. Email: [redacted]

My name is H.D. I had a Wizz Air flight from Bergamo to Bucharest on January 22, [redacted], at 9:40 AM (Flight W63132). I couldn't check in online due to website issues. The check-in desk is asking for 45 euros per person, totaling [redacted] euros for my family. My booking code is CJPJKK and UHLP9D. On the return flight, the website was not working, and I incurred extra expenses due to a canceled flight on January 21, [redacted]. I paid additional fees for airport handling and to Wizz Air without receiving any services. Please consider this situation seriously as it feels like a scam. I demand a refund promptly. Thank you.

Hello, I recently spoke with the call center who directed me to this email address. I am interested in pursuing two different career opportunities with your company. Firstly, I am a 22-year-old British and American dual citizen currently working as a police officer in London. I hold a PPL and Night Rating license and aspire to become a pilot. I am undecided on which position to apply for as I do not yet possess a full CPL. I am seeking guidance on whether to start at a basic training level or aim for a higher-level position after completing my CPL this year. Secondly, my partner, who is a Spanish citizen working as cabin crew in Vienna for Wizz Air, and I are considering moving to London together to work for the same airline. Unfortunately, her current employer does not offer sponsorship for relocation. Given my citizenship and residency in London, I believe this information may be beneficial for a potential sponsorship application with your company. Any assistance or contact information you can provide for further guidance would be greatly appreciated.

Subject: Flight Disruption Complaint I need to address a flight disruption incident concerning flight w65575 scheduled for 09/01/[redacted], departing from MXP to CTA. This flight cancellation resulted in me having to stay an extra night in a hotel, which led to the unfortunate loss of a crucial project for my company. The financial implications, including the hotel costs and the project loss, have been quite distressing. While I understand that flight cancellations are sometimes unavoidable, the lack of assistance or compensation from your company has compounded the impact of this situation. I am seeking a full refund for the additional expenses incurred due to the cancellation and expect to be compensated for all related costs. Additionally, I am requesting a formal apology for the inconveniences faced. I await your prompt response to address and resolve these issues. Best regards, Santi

Subject: Compensation Request for Cancelled Wizz Air Flight To Whom It May Concern, I am contacting you regarding the cancellation of my Wizz Air flight. Following the recent ruling in Tui & others v CAA by the Court of Justice of the European Union and the precedent set in the Sturgeon case, I am entitled to compensation as outlined in EC Regulation [redacted]/[redacted] for this disrupted flight. The flight details are as follows: - Booking reference: PD6SMC - Passport number: [redacted]12 - Existing complaint reference: f[redacted] - Flight number: W65782 - Departure airport: Leonardo da Vinci–Fiumicino Airport, FCO - Scheduled departure time: 27/09/[redacted] 8:10 AM - Arrival airport: London Gatwick Airport, LGW - Number of passengers: 1 I am requesting the fixed compensation specified in EC [redacted]/[redacted] for the inconvenience caused by this cancellation. I was forced to purchase an alternative flight due to the unavailability of other Wizz Air flights on the same route and date. Although another airline had to be used, I was assured by a Wizz Air staff member that I would be reimbursed for this additional expense. I kindly ask for a comprehensive reply to this correspondence within 14 days. Should my request not be satisfactorily addressed, I may have to escalate the matter further, potentially to seek legal recourse. Sincerely, H. Cooke Address: 7 Hawthorn Grove, Gainsborough, DN21 1EF Phone: [redacted]

When using the Wizz Air app for check-in, the options presented were for "passport/National ID," which caused confusion as I only hold a South African passport and not an EU passport. Despite possessing an EU multi visa and a residence permit, unclear whether the residence permit could be considered a National ID, I entered my South African passport details, resulting in an invalid boarding card. They instructed me to visit the airport check-in for document verification. I can bring all relevant travel documents (EU residence permit/EU visa/SA passport) but wish to avoid the costly boarding card reprint. Should I update my details to reflect the residence permit under the National ID option? How should I proceed to prevent additional charges at check-in? Your guidance is appreciated as I navigate this situation.

I am disappointed with Wizzair's lack of accessible customer service options. I encountered difficulties when trying to modify a ticket for my daughter from adult to child fare on their website. Unfortunately, this change cannot be made through the online account management. The only option offered is to contact their customer service center, which charges a high rate of £1.40 per minute. This steep charge seems unreasonable for a simple ticket amendment. The absence of a human chat service and the limitations of the automated chatbot further added to my frustration. It is frustrating to be left with no viable communication channel other than the costly phone line.