Myu domain, merrietriplettmarketing.com has been deactivated due to icann issue. I neve...

GetHuman-merrietr's customer service issue with Wix.com from August 2018

Help with my Wix.com issue
The issue in GetHuman-merrietr's own words
Myu domain, merrietriplettmarketing.com has been deactivated due to icann issue. I never got the email confirmation letter for icann. I've tried to have the link* email resent to me several times using the email sent to me by wix, once a few weeks ago when I first got the domain and realized I hadn't seen a letter. I also tried several times today when I realized the domain was inactive and saw the notice on my website. I followed the instructions on the notice page. Still nothing, even though I've hit the resend icann letter button several times today. I am not receiving the email. It has not been sent to me. I've looked at my spam and you do have the correct email address on file. *****@***.com. Please resolve this issue immediately or give me back my money.
GetHuman-merrietr did not yet indicate what Wix.com should do to make this right.
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How GetHuman-merrietr fixed the problem
Not fixed. Hit fixed button by mistake. I sent in another ticket. The issue isn't the type of domain. It's that the domain has been deactivated due to icann. I never got the email confirmation letter. I've tried to have the link email resent to me several times, once a few weeks ago when I first got the domain and realized I hadn't seen a letter. I also tried several times today when i realized the doamin was inactive. Still nothing, even though I've hit the resend button several times today. It has not been sent and you do have the correct email address on file. *****@***.com
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Wix.com

Customer service issue
Reported by GetHuman-merrietr
Aug 10th, 2018 - a yr ago
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Timeline
GetHuman-merrietr started working on this issue
Aug 10th, 2018 10:54pm
GetHuman-merrietr confirmed the issue is fixed. Hooray!
Aug 10th, 2018 10:55pm