THIS ISSUE IS NOT RESOLVED

GetHuman830244's customer service issue with Wix.com from June 2018

Help with my Wix.com issue
The issue in GetHuman830244's own words
My bank card was rejected when it came time to renew my domain, although that card is connected to my bank account with sufficient funds. My domain has been suspended without my knowledge since mid June. I received a response from a wix support person (Hannah) with instructions for paying via PayPal (also connected to my bank account). I made the payment, but my domain is still suspended. I would like a phone call from a live person, please. ***-***-****
I want a human to call me.
I have opened several "tickets" with Wix support, giving detailed explanations about my problem. It is still unresolved. I need to speak to a human about this. I have paid too much to simply delete my site, and I don't want to lose my domain.
How GetHuman830244 fixed the problem
I submitted a ticket requesting a call back. The second person I spoke to was able to dig drill down to see the source of my issue. A previous support person had given incorrect instructions as to how to pay to renew my domain. There is a Nan option to extend my domain, but It was not clear to me that it was the correct action to take. My domain was restored, and I am now in the process of transferring my domain to FASO. The support representative at FASO was extremely helpful in assessing my needs, and gave expert suggestions for my web design.
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Wix.com

Customer service issue
Reported by GetHuman830244
Jun 28th, 2018 - 3 years ago
Fixed
GetHuman830244 shared how to fix
Seen by 23 customers so far
Similar issue to 241 others
0 customers following this
Items needed
Name, Email, Phone number or other identifying information

Timeline

GetHuman830244 started working on this issue
Jun 28th, 2018 6:38pm
GetHuman830244 shared this issue with friends on Facebook
Jun 28th, 2018 7:01pm
GetHuman830244 indicated the issue is not fixed yet.
Jun 28th, 2018 8:17pm
GetHuman830244 indicated the issue is not fixed yet.
Jun 28th, 2018 8:19pm
GetHuman830244 indicated the issue is not fixed yet.
Jun 28th, 2018 8:25pm
GetHuman830244 indicated the issue is not fixed yet.
Jun 28th, 2018 8:25pm
GetHuman830244 indicated the issue is not fixed yet.
Jun 29th, 2018 5:03am
GetHuman830244 indicated the issue is not fixed yet.
Jun 29th, 2018 7:39pm
GetHuman830244 indicated the issue is not fixed yet.
Jun 30th, 2018 1:17pm
GetHuman830244 indicated the issue is not fixed yet.
Jul 1st, 2018 1:51am
GetHuman830244 indicated the issue is not fixed yet.
Jul 2nd, 2018 1:11am
GetHuman830244 confirmed the issue is fixed. Hooray!
Jul 6th, 2018 4:36pm

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