Wish.com Customer Service Issues

After adding my debit card as a payment method on the app, I was charged for multiple items without any confirmation or total price provided. I only intended to purchase one item and cannot afford the total charge of $[redacted] as it may lead to an overdraft fee. Despite contacting customer support via email and following their steps, no resolution has been reached. I am frustrated with this situation and would like to speak with a representative to resolve it promptly. If this matter is not addressed soon, I will report the app, request a full refund, and encourage my friends and family to delete the app due to the lack of satisfactory solutions. Thank you.

I recently bought a gold band tennis watch with a black face, including a couple more items. Unfortunately, the last tennis watch I received had an issue. When I opened the package, I found that the hand counting down the seconds of the day had broken off and was lying on the crystal of the watch. I reached out regarding this problem and submitted photos, but I have yet to receive a response after 7 or 8 days. I just want the watch replaced. My purchase history might be under Margaret Ann Case, so there could be confusion there. I simply want a fully functional watch with all its parts intact. My address for deliveries is [redacted] Justine Road, Florence, South Carolina [redacted], under the last name Case.

I would like to exchange 2 pairs of jeans, please. One pair I just received has a run in it, and the size is XXL, but I need a XXXL. The other pair is an XL sky blue pair with no specific details besides the tag with the number T[redacted][redacted]. It has beautiful white wear near the knees. I would like a XXXL size for this pair as well. I am a regular customer and have recently placed two more orders. Could you please assist me with the exchange process? Thank you.

We purchased a 12 X 10 outdoor gazebo with a steel frame and netting in brown from Geek. Their website indicated it was delivered, but we didn't receive it. After contacting Geek's customer service, they said it was lost in transit via FedEx and provided a tracking number. However, when we checked, it wasn't our package. We've checked with local post offices, but it hasn't turned up. Geek mentioned they would refund us, but the gazebo is still missing. We've been loyal customers and still want the gazebo, but we feel a decent discount or promo code is fair given the inconvenience. Please resolve this matter or we may have to take our business elsewhere. Thank you, Rebecca Robinson.

I made a purchase on April 1st for a vanity that was supposed to arrive by April 21st. However, it was damaged in transit and sent back to the warehouse. A replacement was sent out for delivery on May 25th, which also did not arrive. Due to the delay, I have now relocated to work in Mississippi and would like the item delivered to my sister's address at [redacted] Country Estates Drive, Florence, Mississippi, [redacted]. My bank account is now closed, and I do not want a refund but rather the vanity in perfect condition. Due to the inconvenience, I believe some compensation is fair – perhaps $[redacted] worth of items from your company. If this matter is not resolved satisfactorily, I may have to pursue further action, which I hope to avoid.

I placed an order 10 days ago, and after the bank cleared the payment, the delivery was scheduled. Suddenly, the order was canceled by the company without any explanation. I had to reorder my items worth $70 individually, missing out on a 5% coupon, a free shipping coupon, and a 20% discount coupon. Despite trying for half an hour, I couldn't complete the checkout process. This has been frustrating me for the past five days. If possible, could someone please contact me at [redacted] to assist me with this issue?

Hello WISH Support Team, I need assistance with an issue regarding my recent order. I purchased a black Crocodile messenger bag and a dark coffee Crocodile messenger bag, but there was a mix-up with the delivery. The black bag arrived promptly with my other items, while the dark coffee bag was delayed. However, when it finally arrived, I received two additional black Crocodile messenger bags that I did not order. The shipping address on the package is in a foreign language, making it difficult to return the extra bags I am being charged for. I have reached out to WISH via email three times to explain the situation and request a return label. I would like to settle the bill but require an itemized list of my ordered products to clear up this confusion and a return label for the extra bags. Thank you for your attention to this matter. I can be reached at [redacted] or [redacted]. I look forward to your response. Best regards, Taj Evangelista - A.

I am seeking a valid Spanish telephone number to contact Wish's Customer Service. I am trying to reach them from my home phone in Puerto Rico at [redacted]. My name is Carmen Vega Rodriguez. I have been unable to reach you and would appreciate it if you could contact me. You can reach me via email at [redacted], which is the email associated with my account. Please reach out to me through this email address. In addition, my son can be contacted at [redacted] as I am currently using his phone to write this message. I eagerly await your response with a valid Customer Service contact number. Thank you, Carmen Vega Rodriguez.

I have purchased three items that you have mistakenly refunded and put under review, resulting in being charged twice without receiving any refund. I am extremely frustrated with this situation and the lack of customer support from Wish app. I am considering legal action if this matter is not resolved promptly. Please refund the money to my credit card immediately. This experience has been the worst I have ever encountered with an app, and I demand a resolution today.

I recently received a package from Wish.com, but instead of the air BB gun I ordered, I received a picture of a gun on fabric along with pictures of Batman and a Ninja also on fabric, which I did not order. Moreover, I have been waiting for my wedding band set, a necklace, bracelet, pinky ring for myself, and another necklace with a diamond center, which I haven't received. The messages I receive about the wedding bands ask if I have them, but I do not. I would like to return the fabric pictures and exchange them for the air BB gun. Additionally, I have already paid for Bluetooth earbuds, and I would prefer to have them sent by mail instead of picking them up from a store, as suggested. Please provide me with the address to return the items I received in error. You can reach me at [redacted] or [redacted]. Thank you for addressing this issue promptly as my wife Michelle and I enjoy shopping on Wish.com.

I was browsing your website and adding items to my cart when suddenly a message popped up saying my order has been processed. I didn't click anything to confirm or see any prices, it just happened unexpectedly. I didn't intend to place an order as I was still deciding on my purchases. I tried contacting you immediately to cancel the order, but I couldn't reach anyone. I never completed the order and would like a full refund. I promptly removed all items from my cart after this incident. Somehow, items were shipped to me despite not finalizing the order. My phone number is [redacted]. Thank you.

I have been waiting for my last order from Wish for 3 to 4 months now. It was a big order, and I have been a loyal customer for over 3 years. After reaching out to customer service, they advised me to request a refund and reorder the items. However, now they are asking me to appeal the refund. I never faced any issues with Wish before, but now I am struggling. I informed them of my address change well in advance, so I believe some items should have reached my new address. Despite this, I am still waiting for my refund so I can reorder. If the process continues to be this complicated, I may decide not to shop with Wish in the future.

I placed two orders and specified separate shipping and billing addresses. Despite multiple messages confirming the corrections, one item was mistakenly delivered to the billing address in Tullahoma, not the correct shipping address at [redacted] Rainbow St, McMinnville, TN, as previously arranged. I did not receive the item in McMinnville, as stated. I am informed that I will be refunded, but I am extremely frustrated as I am expecting six more items. Why is it so challenging to simply ship to the correct address or provide accurate information regarding refunds? This experience is unacceptable, and I am considering contacting the Better Business Bureau. This level of dissatisfaction and difficulty with each order is unacceptable.

I was disappointed to find out my account was put on hold due to refund issues. It's frustrating when items arrive defective or damaged, and I simply want a replacement, but I'm only being offered Wish cash or a credit card refund. I have been a loyal customer since December, but I feel my concerns are not being addressed properly. I currently have unresolved issues and worry about future orders. I have an order pending in my cart, which I won't confirm until my account is restored. If this matter isn't solved, I may cancel my pending order entirely. Furthermore, I plan to share my experience with other shoppers I know, which might impact their decision to continue shopping with you. I kindly request a prompt resolution. Thank you.

I accidentally added 13 rugs to my cart on Wish and didn't cancel the order in time. I didn't click the buy button, but they were still shipped. Now Wish won't refund me until I return the rugs, which won't arrive until July. I can't afford to ship them back due to the cost and potential overdraft fees. As a senior on a fixed income, this situation is causing financial strain. My bank should not have allowed the purchase since I was already overdrawn. Two of the rugs have arrived at the Santa Ana shipping center. I only receive automated responses from Wish, which is unhelpful. Thank you for any assistance. My contact number is [redacted]. Cheryl W.

Hello, this is Cheryl Wood reaching out. I previously contacted you regarding an issue with an order through Wish and my bank deducting the funds from my account while I was already in overdraft. I found myself being charged $[redacted] for 13 rugs that I never intended to purchase. Unfortunately, the shipping cost for returning each rug is $12, which I cannot afford on my fixed income. Additionally, my rent is due soon. I need advice on how to handle this situation, as my bank has covered the charges unexpectedly. I attempted to contact Wish's help center, but only received automated responses. Moving forward, I will avoid ordering from Wish again. Does anyone have suggestions on how I can resolve this? Thank you, Cheryl Wood. Email: [redacted].

Hello, this is Cheryl Wood reaching out once again. I'm feeling quite frustrated with my ongoing issues with Wish. Despite contacting both Wish and my bank, I haven't received any assistance yet. The timelines for resolution are not aligning well with my upcoming rent deadline on the 5th. It's disappointing that I won't even receive the rugs until July 6th and the 13th, and returning them will incur significant costs at $12 each, totaling $[redacted] for 11 rugs. The quality of the rugs I already have is subpar, making it unlikely for me to recoup my expenses. Moreover, my bank's handling of the overdraft charges has added to my financial stress unfairly. I'm considering canceling my account with Union Bank of Califf. as I've been a customer for far too long without adequate support. It looks like a challenging month ahead, any advice would be appreciated. - Cheryl Wood

My account was flagged because I requested multiple refunds. I placed an order for eight items a few weeks ago but haven't received any of them. I expect to receive either the products or a refund. Instead of a refund to my bank, I was given Wish cash, limiting its use. To repurchase items not received, I used the Wish cash and got one of the items today, but it's the wrong size. Wish automatically declined my refund request for undelivered items. I find this unfair and possibly illegal. If I can't receive the rest of my items or a refund, I'm unsure what steps to take next. Thank you for any assistance.

Hello, Jane Bennett. I've been following your recent activity regarding Wish and it seems like you're attracting more customers. I have been compiling information about ongoing issues there. I want to let you know that I'm not done addressing this matter. As a customer who felt mistreated, I was insulted, called names, and denied assistance. Despite not needing free items, a previous mishap was mishandled leaving me feeling wronged. After being accused of dishonesty, dealing with offensive messages was distressing. I hoped for better communication and understanding, not further mistreatment. Losing data due to a phone hack, including irreplaceable photos, was devastating. I want my experiences acknowledged, not dismissed. I appreciate your efforts in shedding light on these issues through GetHuman. I will keep following up to see progress. Thank you for listening and advocating for truth. I will continue to monitor developments. Thank you.

I placed orders for 2 items; one on June 13th and the other on June 14th. The delivery tracking for both items ceased on June 20th. I am uncertain about the whereabouts and expected arrival of the items. The initial estimated arrival was July 7th for the first item and July 2nd for the second item. However, both shipments have been delayed, with new estimated delivery dates of July 9th for the first item and July 14th for the second item. I am dissatisfied with the extended delays and lack of tracking information. I opted to purchase from Wish based on social media advertising, but I am disappointed with the service. I am frustrated that I have invested my money in a platform that fails to fulfill its promises. I am seeking a refund to my PayPal account to explore purchasing the items locally.