Wish.com Customer Service Issues

I have experienced issues with my recent orders around Christmas. Despite receiving refunds for a broken jumper and coat, one of the coats I ordered never arrived. When attempting to contact support, I was informed about a potential misuse of the money back policy, which is unjustified as the items were faulty upon arrival. Despite my attempts to reach out, I have not received any response. The missing item is titled as "[redacted] woman fashion medieval style back lace up blue outfits warm hooded long sleeve renaissance outwear coat plus size s-3xl" on the Wish app under the store "centper." The tracking number associated with this item is VC[redacted]48GB. Initially scheduled for delivery on the 20th of December, the date was postponed to the 27th before realizing it has not been delivered at all. I kindly request either the item's delivery or a refund due to the non-receipt of the product.

Hello, good evening, I am having an issue with Wish. On November 30, [redacted], I placed an order for four pillows, and on December 3, [redacted], it showed in my order history that it was being refunded because it couldn't be shipped. I contacted Wish's customer service chatbot and it stated that my order couldn’t be refunded due to excess refunds, which is false because it was my first time buying from Wish. I tried calling three numbers which do not exist, and I sent 20 emails to support, who replied that the refund was processed on December 3 and should be in my account by the 17th at the latest. However, I haven't received the refund. Yesterday, I received an order that was too small, but I can't return it because my account is allegedly "blocked due to excessive refunds." They need to return the money to me for that order because I didn't cancel it; they did. I want a resolution, my money refunded, and the ability to exchange or return the other order I made. Thanks.

I am seeking a refund for an order I placed back on 12/10/18 for 2 phones that were never received. The app indicates my account is flagged for excessive refunds, preventing me from contacting support. I've only requested refunds for undelivered items, like these phones which were ordered with express shipping for almost $20 for Christmas gifts. I am frustrated by the lack of refund for items not received, especially since now it's difficult to remedy the situation. Despite not receiving the phones, there have been no issues with refunds prior to this. The delay in delivery is disappointing, and the inability to reach customer support is concerning. A refund to the original card is not possible as it is no longer valid, so Wish cash would suffice, although I am hesitant to place future orders given this experience. I am greatly dissatisfied with Wish's service and the current situation. Any help is appreciated. Thank you.

I am upset about an order I placed on December 23rd. My credit card was put on hold because the bank suspected fraud, but it turned out to be a mistake. Now they need me to re-run the orders. However, when I checked today, I discovered that my account was closed or something happened. It's frustrating because I haven't been able to replace the order, especially with the 90% discount which was available on my first day. I am disappointed that I can't get the same price now and would like to know what is happening.

I purchased a "Queen" hoodie and sweatpants set from Wish, but upon arrival, the size was incorrect. Despite contacting Wish support via the app, I only received a partial refund for the sweatpants, not the hoodie. When I tried reaching out again, I was flagged for attempting too many returns. I simply want a refund for the entire order as both items were ordered together and are the same size. If the pants don't fit, the top won't either, rendering both pieces useless. I seek resolution to refund the entire order. How can we address this issue and ensure a satisfactory outcome?

Dear team, I would like to address the issue with my locked account under the name Pietro De Lucia, email [redacted] The account was restricted due to numerous refund requests, which were made because only a few items out of many ordered have been received. I have followed your advice to wait a few more days, but unfortunately, the outcome has not been favorable. My expectation was to receive all items by the promised date, yet over a week has passed with several items still undelivered. Consequently, I have had to purchase some items from other sellers. It is essential to note that customers should not be held accountable for undelivered goods, especially when there are external factors at play. I have placed additional orders and feel concerned about potential non-deliveries, as I risk losing the money invested. Your attention to this matter is greatly appreciated. Sincerely, Pietro De Lucia.

I have been flagged by Wish for excessive refunds, but I believe they haven't considered all the items I kept without asking for a refund. I feel unfairly judged as if I am being dishonest. When items don't fit or meet my expectations, requesting a refund is just following the guidelines, right? In my recent purchase, the 3 containers of Topix turned out to be disappointing once I used them. Sadly, it's another waste of money on something I can't utilize. I have even refrained from ordering clothes due to sizing issues; despite loving the material, they never fit well, even when I order larger sizes. As for the Topix product, it doesn't work for me as it ends up looking like dust on my hairline, making my hair appear dusty. Crediting my account is acceptable, and if possible, I would have returned it for a refund. Although I appreciate the storage bench I purchased and did not return, I hope to receive the credit to find another item that will meet my expectations. I want to emphasize that I am an honest customer. Thank you.

I received the Plus Size 32-48 Autumn Winter Warm Fur Flock Women High Zipper Rivets Knee Boots from hanjingai on Dec 29, [redacted]. The Women Fashion Boots High Quality Leather Boots from flwefacai were also delivered to me. However, the Women Leather Boots High Boots Martin Boots in Plus Size 34-43 from Star of Ocean have not been delivered to me yet. I ordered a size EUR 42, which was supposed to be equal to a size 11 in the USA. Unfortunately, they fit more like a size 7 in the USA. There was no information provided regarding returns for this item. This order was placed on Dec 13, [redacted].

I filled my cart with items for comparison, but accidentally placed an order over $[redacted]. Despite immediately requesting cancellation, only one item out of 40+ was canceled. The sellers refused to cancel or refund the rest, insisting I pay for shipping. Dealing with each seller individually was time-consuming and frustrating, especially since many responses were repetitive stock answers. The shipping costs to return the items exceeded the refund value, making the process costly and inconvenient. My attempts to clarify the return process for all items together went unanswered. This struggle has lasted for months, causing unnecessary stress. I hope to raise awareness by sharing my negative experience with Wish.com to prevent others from similar issues. Wish.com's handling of this situation was disappointing and has put a strain on my financial situation.

Hello, My name is William Mueller. I placed a multiple order around the 9th of December, and items started arriving. However, the three helicopter-type drones I ordered didn't arrive until the 24th and 27th and were incomplete. They were missing batteries and a battery charger, which I was unable to add on during my purchase. I assumed the units would come complete and ready to use. I did notice a section in the manual to upgrade the onboard camera, which I did, but nothing about batteries or replacements. There were no boxes or instructions included, nor any guarantees. I am unsure where to purchase the batteries from or what type they require. Could I return all three drones to you? You can reach me at [redacted] or [redacted] Thank you, William Mueller.

I ordered an item from Wish with express shipping to guarantee delivery by Dec 23, [redacted]. However, the delivery date got changed to Dec 30, [redacted], ruining the gift as it was meant for Christmas! Despite reaching out for help, all I receive are automated responses and delays. I've requested a refund multiple times, yet it has been ignored. I just want my money back. This experience has made me lose trust in Wish. Along with the RC Car, an iPad mini case went missing in the same order, and though I got a refund for it, the lack of human customer service is worrying. Customers should be informed about such issues when trusting a company. It raises doubts about the reliability of Wish. I need this matter resolved and a full refund for the item.

On December 20th, I attempted to use my PCS Mastercard to make a purchase on "Wish." Despite receiving a message that the item was unavailable, I tried multiple times. After checking my bank account, I noticed €94.25 had been charged. I contacted my bank, and they assured me the amount would be refunded within 10 days. However, as of yesterday, the money hadn't been returned. Since it was a Sunday, I had to wait until today to follow up. Upon calling my bank again, they indicated they couldn't refund the money as it had already been taken. Despite the website stating the item was unavailable with my card, I used a different card to place the order. I am requesting assistance in getting my money back promptly. Thank you for your help.

I am very distressed and frustrated with the situation regarding my order on December 1st. Despite following all the steps in the Q&A section and reaching out to customer service via the website, I am still unable to access my order from that date. I have received some of the items, but several are missing. When attempting to track the missing items using UPS or FedEx, they could not locate any packages under my name and address. I am receiving emails warning that the items might be returned if my address is not corrected, adding to my confusion. It is puzzling that some items were delivered correctly while others are missing. I am unable to obtain tracking numbers or order details as each time I click on the link, it leads to a blank page. Additionally, I am facing difficulties accessing customer service as well. Although I recently made another purchase worth over $[redacted], the issue with the December 1st order persists. The missing items include 3 Coco Chanel perfumes, 2 blue women's watches, 3 sister necklaces, 5 women's teddy bear nightgowns, and a men's large shirt. I urgently need someone to contact me as I have been attempting to resolve this for more than 48 hours without success. I would greatly appreciate prompt assistance. Thank you, a concerned grandmother eager to receive her grandchildren's gifts.

I have noticed a recurring issue in my interactions with your customer service team over the past year regarding undelivered items. Despite your notifications asking if I have received items, I consistently answered that I had not. Each time, I was told that weather delays could be a factor and was advised to wait longer. This led to me missing the refund window. After Thanksgiving, following multiple messages and confronting my mail carrier, I received many items at once. I attempted to notify you that I had received them and asked how to return the refunded amount, but was unable to reach anyone. Now, I face missing items without a refund or any assistance from your app. It feels unjust to be out of all this money with no resolution in sight.

Hello, I need assistance with an order. An order was scheduled to be sent between 9 p.m. and 9:15 p.m. for the free items with free shipping. I canceled it because it was supposed to be applied in the free matter. However, I do not see that the items have been processed or delivered yet. I have emailed your customer service team with the timestamp of 9:09 to show it was cancelled within the timeframe. The money has not been refunded to my credit card, and I am worried. When can I expect the refund? Also, when will the items with free shipping be sent? Thank you.

I am highly dissatisfied with the quality of the merchandise I ordered. I attempted to cancel my entire order but was informed it had already been shipped. Additionally, an unordered television was sent to me. Although I returned it using the provided label, no credit has been issued to my account. I want to return the entire order and need the correct address to do so. I have involved my bank's fraud unit in this matter. Please provide me with the shipping address urgently. I have all items boxed and prepared for shipment. I previously contacted you to cancel the order, and I request immediate credit for the unordered TV and all returned items. My name is Mary F., and I reside at 71 Magical Mystery Lane in Henderson, Nevada. Sending shipping labels through traditional mail would be preferred. Cancelling this order has been challenging, but all I desire is to return the items I tried to cancel. Thank you for your assistance.

I recently received items from Wish, and unfortunately, I am very disappointed with all three. The first item was a box meant to contain extra parts for a drone, but it arrived empty. Additionally, the drone itself was much smaller than advertised, leaving me unsatisfied with the purchase. Lastly, the tracing pad I received was poorly packaged and arrived damaged, with one corner completely crushed. I urgently need clarification and resolution regarding these issues. My name is Charles M., and you can reach me at [redacted] or via email at [redacted]

I made a purchase on Cyber Monday, and about a week later, I received a TV that I did not order. After contacting the shipping department, I returned the TV using the label they provided two weeks ago, but I have not seen the credit on my account yet. I also emailed customer support to cancel my entire order due to the poor quality of the merchandise and my lack of interest in keeping any of the items. I am now ready to return all the items, which are already packed, but I need a shipping address and labels sent to my house. I kindly request a credit for the TV that has already been returned, and once I receive the shipping labels or address, please credit my account for the rest of the items as well. I am a senior citizen in my late 70s, and I urgently need assistance to resolve this matter promptly as my monthly income has been impacted by this delay. I have involved my bank, and any help in expediting this process would be greatly appreciated.

Dear Customer Service, I am writing regarding two separate orders that I have not received. Order 1: Tracking number UD[redacted]40CN Order 2: Tracking number HKANB[redacted][redacted] I previously contacted you through the Wish app, and despite being acknowledged as a valued customer, I was informed that the refund/return period had closed. Given that I have not received either item, I believe the refund window should still be applicable. Unfortunately, due to personal circumstances this year, I was unable to reach out to you sooner. While I understand that items can get lost in transit, I was disappointed to receive an email from you only after I inquired about my parcel post its expected arrival date. I would appreciate a prompt resolution. I request either a full refund for both items credited back to my bank account within the next 5 working days or expedited delivery of both items to my address at no additional cost. Thank you for your attention to this matter. Sincerely, M.B.

I have purchased multiple items from Wish.com, but only a few of the cheaper ones have arrived. I received a faulty mobile phone and have been waiting for several items, including a car stereo with GPS sat nav since November. When I reached out to customer service through the Wish app, I was informed that my account was flagged due to receiving refunds for items that never arrived. When the car stereo was supposed to be delivered, the tracking information showed it was delivered on either November 4th or December 4th, causing confusion. Wish customer service explained that sometimes items are marked as delivered while still in transit, but I find this hard to believe. They advised me to wait until December 18th, but then closed the case for running out of time. I feel frustrated losing almost £[redacted], especially since Wish won't address my concerns about the car stereo and other defective items like the mobile phone. I discovered that the phone they sent me can be purchased in the UK for much less than what I paid. My biggest worry is the VW car stereo that cost me over £[redacted].