I never received an item and requested a refund. I was then told to wait another **days...

GetHuman-maryeast's customer service issue with Wish.com from November 2018

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The issue in GetHuman-maryeast's own words
I never received an item and requested a refund. I was then told to wait another **days on delivery. When I contacted them to say I still hadn’t received it I was told I was too late to claim a refund but surely if I informed them after the first ** days I was within my timescale. They then added another ** days on which meant I had to wait ** days and I still haven’t received this item. This is the second time I haven’t received the same item. They flagged up my account as asking for excessive returns. I’ve only returned one item! And it was at cost to myself. I’ve sent numerous email with no proper response from any customer services. They keep telling me to go into my account and follow instructions but it leads me back to the same message that my account has been flagged up. I am getting nowhere and am totally disgusted with their supposed customer services

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Customer service issue
Reported by GetHuman-maryeast
Nov 9th, 2018 - 4 years ago
Not resolved
Seen by 10 customers so far
Similar issue to 20734 others
0 customers following this


GetHuman-maryeast started working on this issue
Nov 9th, 2018 10:35am