I ordered * tablets March ** that never came evidently now the company they supposedly...

GetHuman796225's customer service issue with Wish.com from June 2018

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The issue in GetHuman796225's own words
I ordered * tablets March ** that never came evidently now the company they supposedly came from says closed. I didn't know the company was closed probably why I never received them but had been tagging customer support underneath the picture to let them know I still had not received them and kept getting new delivery dates and finally urged to request a refund. I was sent an email saying my refund had been processed on May ** and to allow *-** business days to be refunded to my bank account...by June *nd...Here it is * months later and I still have not received the refund and was told to provide the order number which my mistake was off by one digit so they asked again and not only did I give them the order number but every single detail needed to process my refund including my wish ID number the date I ordered the items the delivery date it first was supposed to arrive the product details from the product name right down to the colors etc..and even my banking information the bank I do business with and my bank account number yet even after I provided them with more proof than necessary from what they ask of me I was again redirected right back to customer service on my wish app page which is where I initially several times went...I really don't appreciate being treated so disrespectfully in this manner with no dignity when I have bent over backwards to comply with every piece of information requested of me plus myself offering all of my personal information. $**.** may not be much to some but for me it is since I am ** yrs old and live on disability and receive only $***.** a month and struggle to begin with on my own to make it through the month...After my bills I don't have much left to be able to afford me much to get myself small little personal items the reason I chose wish to get things not only for myself but my small granddaughters * and * yrs old whom I had ordered the two tablets for that never came...It has been so disappointing not being able to give them tablets I promised that I had ordered * months ago that never came and then being continually given the run around trying to get my money back to put towards something else for them. I don't know if it will do any good again but here is every single detailed information from the purchase I placed on:March **,****...My full name Pamela Joy Norris...My physical address: *** East Morris Avenue Apartment ***, Benson, N.C. *****..My wish user ID: *aa*fbfb**bd**ff***a*ff. The order ID number:*aab********a**ce******c. The items order * count **.* **GB tablets one rose gold one gold .$**.** each plus $**.** shipping and handling for each item totaling $**.** for my whole order...The bank in which I bank with: Wells Fargo and my bank account information: Visa..****************...expiration date: ***** I would very much be at ease to please have my refund returned because I think * months has been more than long enough to fix this egregious error and not be told my money was refunded on May ** when it actually wasn't..That shows dishonesty and disloyalty to the customers...It has been a learning experience for me though because since I have such a small income I will not be ordering anymore online. I sincerely thank you for indulging my grievance, Pamela Joy Norris

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Wish.com

Customer service issue
Reported by GetHuman796225
Jun 18th, 2018 - 3 years ago
Fixed
Seen by 11 customers so far
Similar issue to 4210 others
0 customers following this
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Timeline

GetHuman796225 started working on this issue
Jun 18th, 2018 4:46pm
GetHuman796225 indicated the issue is not fixed yet.
Jun 18th, 2018 5:54pm
GetHuman796225 indicated the issue is not fixed yet.
Jun 18th, 2018 5:59pm
GetHuman796225 indicated the issue is not fixed yet.
Jun 19th, 2018 6:46pm
GetHuman796225 indicated the issue is not fixed yet.
Jun 19th, 2018 6:49pm
GetHuman796225 indicated the issue is not fixed yet.
Jun 20th, 2018 2:34am
GetHuman796225 indicated the issue is not fixed yet.
Jun 21st, 2018 10:14pm

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