at your drive through in your northside, oh location, at *:** p this evening,...i waite...

GetHuman-carroldm's customer service issue with White Castle from June 2018

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The issue in GetHuman-carroldm's own words
at your drive through in your northside, oh location, at *:** p this evening,...i waited ** minutes and nobody took my order. there was one car in front of me who received an order. when i waved to the people inside (who appeared not to be working) after sitting in my vehicle for ** minutes with engine running a male representative had a very disrespectful attitude and never apologized but rather seemed to believe it was normal to let customers wait an extra long time without letting them know something? i like your product however your service is pathetically POOR Overall. You had the same service problem at your location on north bend road and i quit going there. i do not receive this poor quality of service at other restaurants, just yours. Guess its time to avoid this location now too. please feel free to contact me with any questions at ***.***.****. Thank you for your attention regarding your lack of customer service. It is very disappointing to be treated like I was tonight. Why cant your employees let customers know their orders will take a while instead of letting people just sit in their cars and wonder whats wrong. Seems like you are not hiring and training the right people for the job. Sad.*Respectfully submitted,*David Carroll
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White Castle

Customer service issue
Reported by GetHuman-carroldm
Jun 12th, 2018 - 9 mons ago
I have an issue with White Castle too
Seen by 8 customers so far
Similar issue to 2 others
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GetHuman-carroldm started working on this issue
Jun 12th, 2018 12:56am
GetHuman-carroldm indicated the issue is not fixed yet.
Jun 13th, 2018 12:23pm