My first and only bill was paid on *** *** ****. I received letter from Wellcare on...

GetHuman-lukenbea's customer service issue with Wellcare Healthplans from January 2019

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The issue in GetHuman-lukenbea's own words
My first and only bill was paid on *** *** ****. I received letter from Wellcare on ***** stating my policy was terminated for lack of payment. I have spent countless hours on phone discussing issue with staff. Staff is very difficult to understand so somewhat of a language barrier as well. My bill was paid prior to date of termination letter, so tremors action on grounds of failure to pay are unwarranted. I paid my bill. This should have been followed up on prior to letter being mailed and not fair to me. I was a critical care RN for ** years and would never treat client ( patient) or patients family as callously as I have been treated. Please review this situation and take the lead on my reinstatement for pharmacy coverage. Please contact me regarding this. My phone is ***-***- ****. I need your help so please contact me regarding this. Thank you for your attention and assistance.
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Wellcare Healthplans

Customer service issue
Reported by GetHuman-lukenbea
Jan 9th, 2019 - a mon ago
I have an issue with Wellcare Healthplans too
Fixed
Seen by 3 customers so far
Similar issue to 84 others
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Items needed
Account holder name
Policy number
Date of birth
Billing address
Email address on the account
Timeline
GetHuman-lukenbea started working on this issue
Jan 9th 5:53pm
GetHuman-lukenbea indicated the issue is not fixed yet.
Jan 9th 5:54pm