Hello, I have a Wacom Intuos M CTL-****WL. Recently I dropped my pen to the floor and i...

GetHuman-faimhure's customer service issue with Wacom from November 2018

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Hello, I have a Wacom Intuos M CTL-****WL. Recently I dropped my pen to the floor and it somehow pushed the nib in too far, and it started having a really weird issue.**The tablet always acts like it's drawing and applying pressure even when hovering above the surface of the tablet. I looked at the wacom app, and it shows the pen as having no pressure when not in range of the tablet and having a little pressure when hovering but not touching down. (This seems to be dependent on softness, too.) It still knows when I press down on the tablet.**I can't draw or click anything with the pen now.*I have tried all the backup nibs, but it didn't work. Updating drivers didn't help either, but I don't think it's a software issue.

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Customer service issue
Reported by GetHuman-faimhure
Nov 12th, 2018 - 3 years ago
Seen by 28 customers so far
Similar issue to 45 others
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GetHuman-faimhure started working on this issue
Nov 12th, 2018 1:22pm
GetHuman-faimhure confirmed the issue is fixed. Hooray!
Nov 20th, 2018 6:09pm