No. ********** Account No. ********** My Huawei phone fell into water and died. I...

GetHuman-danesfor's Setup service issue with Vodafone from April 2020

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The issue in GetHuman-danesfor's own words
Set up my upgrade ... No. ********** Account No. ********** My Huawei phone fell into water and died. I purchased an upgrade, Apple i** which arrived here a week or so ago. When I try to connect the iPhone the system will not permit me to use my existing telephone number or my existing e-mail address. In effect it is treating my iPhone as a new phone, demanding a different phone number and a different e-mail address.*I want to use my existing numbers. How do I do this?**Please Vodofone resolve this problem
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About * months
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Vodafone

Se up my upgrade
Setup service issue
Reported by GetHuman-danesfor
Apr 24th, 2020 - 6 months ago
Not resolved
Seen by 5 customers so far
Similar issue to 1340 others
0 customers following this

Timeline

GetHuman-danesfor started working on this issue
Apr 24th 2:11pm
GetHuman-danesfor indicated the issue is not fixed yet.
Apr 24th 2:24pm
GetHuman-danesfor indicated the issue is not fixed yet.
Apr 24th 9:18pm
GetHuman-danesfor indicated the issue is not fixed yet.
Apr 24th 9:19pm