Hi my name is David Dorrington. I have two I phones with Vodafone. One on a contract...

GetHuman5316316's customer service issue with Vodafone (UK) from September 2020

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Help with my Vodafone (UK) issue

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The issue in GetHuman5316316's own words
Hi my name is David Dorrington. I have two I phones with Vodafone. One on a contract and one on pay as you go. On Monday evening I received a call form a gentleman named Craig who suggested moving my pay as you go phone onto a contract to be billed with the existing contract phone. I had been thinking about doing this for some time so decided to take the offer. I was told I would receive a new sim card. I received the sim card this morning (Wed) and put it in my phone and requested for the pay as you go number to be transferred to my new sim. I received a reply and that is happening tomorrow so all is well. What I am concerned about though is that a little later this morning another sim card came through my door. I am wondering what I have to do with this one. Should I return it to you or just keep hold of it. I hope this will not cause double bills or something as that would be rather nasty. If you could advise me what to do I would be very grateful*Regards David dorrington.

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Vodafone (UK)

Customer service issue
Reported by GetHuman5316316
Sep 30th, 2020 - 2 years ago
Seen by 23 customers so far
Similar issue to 884 others
0 customers following this
Items needed
Account holder name
Account number
Billing address
Account phone number
4 digit PIN


GetHuman5316316 started working on this issue
Sep 30th, 2020 12:58pm
GetHuman5316316 indicated the issue is not fixed yet.
Sep 30th, 2020 1:01pm
GetHuman5316316 indicated the issue is not fixed yet.
Sep 30th, 2020 1:02pm
GetHuman5316316 confirmed the issue is fixed. Hooray!
Sep 30th, 2020 5:14pm

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