Tried to log in to Vodafone, didn't accept password, clicked on Forgpt Password. That...

GetHuman5053837's Technical support issue with Vodafone (UK) from July 2020

Help with my Vodafone (UK) issue
The issue in GetHuman5053837's own words
Tried to log in to Vodafone, didn't accept password, clicked on Forgpt Password. That brought up a page that said you have to create a new password. Taken to a page where the first item is Current Password. Left it blank and entered new password and confirmed new password, but system asks for current password although the fact I have forgotten it is the reason I am at that page.

GetHuman5053837 did not yet indicate what Vodafone (UK) should do to make this right.

How GetHuman5053837 fixed the problem
The problem was that Vodafone was sending me temporary password to an email address I no longer use. I phone Vodafone and the guy there sent me a temporary password to my real email address, then all was fine.
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Vodafone (UK)

Technical support issue
Reported by GetHuman5053837
Jul 11th, 2020 - 2 months ago
Fixed
GetHuman5053837 shared how to fix
Seen by 2 customers so far
Similar issue to 664 others
0 customers following this
Items needed
Account holder name
Account number
Billing address
Account phone number
4 digit PIN

Timeline

GetHuman5053837 started working on this issue
Jul 11th 8:44am
GetHuman5053837 confirmed the issue is fixed. Hooray!
Jul 11th 1:32pm

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