I have just spent over one hour trying to change my plan from £**.** to £**.** per month. I have just been cut off because I assume the advisor does not want to help me. I have a letter dated **th June offering me Superfast * for ** months for £**.**. he says this letter is not correct as you changed your prices ages ago. I received the letter on **th June. If I cannot have this offer, I can get better elsewhere. *I can't believe how difficult, time consuming and pointless using your customer services is. I can't change online as it doesn't recognise my email or home phone number,*I honestly thought your company would want to hang on to its customers, not treat them like this.*I would like someone to call ME on *********** within ** hours or I will stop my monthly direct debit and go elsewhere for my phone and broadband package.**Maria Gray *********** a very disgruntled possibly soon-to-be EX customer
GetHuman4925510 did not yet indicate what Vodafone (UK) should do to make this right.
I have an issue with Vodafone (UK) too
How GetHuman4925510 fixed the problem
We are waiting for GetHuman4925510 to fix the problem and share the solution with the rest of us customers.
Please help with my Vodafone (UK) issue
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.
After helping consumers for 10 years, we realized that you need an impartial, live person you can talk to about comparing the various TV, cable, Internet and phone plans in your area- somebody who can compare the best deals across telecom providers. So we created a free concierge service you can call at the phone number below.