My broad band was unavailable for * weeks. It took * engineer visits, many calls and web chats and, at my suggestion, a new router to solve the problem. It could have been sorted in a day had this been tried first.**I had to pay £** in extra data for my families phones.**I was offered £** compensation after pushing hard when only a % of my Broadband bill was initially offered with no goodwill compensation for the inconvenience or extra money I had to pay for mobile data. I refused this offer.**I asked to make a formal complaint and was told I would be contacted within ** * ** hours to deal with it. This has not happened over a week later. **I'm very dissapointed by the level of customer service.
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