My broad band was unavailable for * weeks. It took * engineer visits, many calls and we...

GetHuman-saingram's customer service issue with Vodafone (UK) from June 2018

3 views | 114 similar | 0 following
Help with my Vodafone (UK) issue
First: share to improve GetHuman-saingram's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-saingram's next move: call Vodafone (UK).
The best way to get your problem resolved is to tap the button below to start calling Vodafone (UK). We will check on you later to see if it's fixed or needs to be escalated.
Before contacting them, items GetHuman-saingram may need:
Account holder name, Account number, Billing address, Account phone number, and 4 digit PIN
The issue in GetHuman-saingram's own words
My broad band was unavailable for * weeks. It took * engineer visits, many calls and web chats and, at my suggestion, a new router to solve the problem. It could have been sorted in a day had this been tried first.**I had to pay £** in extra data for my families phones.**I was offered £** compensation after pushing hard when only a % of my Broadband bill was initially offered with no goodwill compensation for the inconvenience or extra money I had to pay for mobile data. I refused this offer.**I asked to make a formal complaint and was told I would be contacted within ** * ** hours to deal with it. This has not happened over a week later. **I'm very dissapointed by the level of customer service.

GetHuman-saingram did not yet indicate what Vodafone (UK) should do to make this right.

How GetHuman-saingram fixed the problem

We are waiting for GetHuman-saingram to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Vodafone (UK)'s attention and get better help faster. Tap below to get started.
Having Vodafone (UK) issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-saingram fixes it.
This email address isn't valid

Vodafone (UK)

Customer service issue
Reported by GetHuman-saingram
Jun 28th, 2018 - 3 years ago
Not resolved
Seen by 3 customers so far
Similar issue to 114 others
0 customers following this

Timeline

GetHuman-saingram started working on this issue
Jun 28th, 2018 8:55pm

Moving? We Make It Easy.

Our free concierge service can find the best deals across telecom providers in your new zip code and making sure your services arrive on the same day. Talk to a live person seconds from now who can do price comparisons for you and get a date that works for you!

Call Toll-Free: 888-959-6783Our service is unaffiliated and thus can compare plans across many providers and schedule multiple technicians