I have tried to top my credit up twice and apply big value bundles both times. However...

GetHuman-drewsinn's customer service issue with Vodafone (UK) from April 2018

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The issue and preferred resolution, in GetHuman-drewsinn's own words:
I have tried to top my credit up twice and apply big value bundles both times. However it appears they have not been applied either time.
I have been trying to use my big value bundle but instead have used all my credit. Leaving me with none!
Give my credit back and put the bundle on
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Vodafone (UK)

Big value bundle
Customer service issue
Reported by GetHuman-drewsinn
Apr 23rd, 2018 - 3 mons ago
I have an issue with Vodafone (UK) too
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Seen by 3 customers so far
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GetHuman-drewsinn started working on this issue
Apr 23rd 3:01pm