I was due for a upgrade today. I spoke to upgrade consultant over the phone which gave...

GetHuman-daneel's customer service issue with Vodacom from July 2018

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The issue in GetHuman-daneel's own words
I was due for a upgrade today. I spoke to upgrade consultant over the phone which gave me a package i was satisfied with. i then received a sms confirming my order for deliver as well as a subscription amount that did not correspond with the amount i agreed to. i phoned customercare and i was treated so poorly. the consultant could assist me because the system was down. i then spoke to a team leader who informed it was because my contract did not expire therefore i was going to pay for my existing handset as well as my new one. which is so ridiculous. why inform me to upgrade if this is the case. i have never paid for * handsets in the past when i upgraded. i would'nt have been able to afford it. i informed the team leader i will cancel my contract when it expires and move to a different service provider. there was no apology or no effort to keep as a customer from vodacom which i find is extremely dissapointing as ive been a long standing customer.
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Vodacom

Customer service issue
Reported by GetHuman-daneel
Jul 25th, 2018 - 10 mons ago
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GetHuman-daneel started working on this issue
Jul 25th, 2018 9:37am
GetHuman-daneel indicated the issue is not fixed yet.
Jul 25th, 2018 10:41am
GetHuman-daneel indicated the issue is not fixed yet.
Jul 26th, 2018 11:01am
GetHuman-daneel indicated the issue is not fixed yet.
Jul 30th, 2018 9:44am