A sales consultant falsely informed me to have me purchase a **GIG data contract. I con...

GetHuman-whytecla's customer service issue with Vodacom from May 2018

4 views
 | 
640 similar
 | 
0 following
Help with my Vodacom issue
GetHuman-whytecla's next move: call Vodacom.
The best way to get your problem resolved is to tap the button below to start calling Vodacom. We will check on you later to see if it's fixed or needs to be escalated.
The issue in GetHuman-whytecla's own words
A sales consultant falsely informed me to have me purchase a **GIG data contract. I contact your call centre, and a woman kindly helped me and accepted that he falsely informed me, and I was reimbursed for my next monthly payment, and my contract was cancelled.**I have now been debited for that exact contract, and one of your cancelation consultants keeps rudely interrupting me with every question he had for me.**I'm extremely annoyed with Vodacom, as I've been a customer for many years now, and your consultants are very quick to lie to customers, as well as treat them with gret disrespect! **I was told the contract would be cancelled (in March) because of your sales consultant's lies, and yet I'm still having my account deducted for this "cancelled" contract. To then be told it'll be cancelled on the **th of May, when I called in March! **I'm extremely frustrated, and I'm at the point of removing all my services with you.
GetHuman-whytecla did not yet indicate what Vodacom should do to make this right.
I have an issue with Vodacom too
How GetHuman-whytecla fixed the problem
We are waiting for GetHuman-whytecla to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Vodacom's attention and get better help faster. Tap below to get started.
Having Vodacom issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-whytecla fixes it.
This email address isn't valid

Vodacom

Customer service issue
Reported by GetHuman-whytecla
May 29th, 2018 - 2y ago
I have an issue with Vodacom too
Fixed
Seen by 4 customers so far
Similar issue to 640 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Account holder name
Account number
Billing address
Account phone number
Last 4 digits of Social Security number
Timeline
GetHuman-whytecla started working on this issue
May 29th, 2018 12:44pm
GetHuman-whytecla indicated the issue is not fixed yet.
May 29th, 2018 2:08pm