A sales consultant falsely informed me to have me purchase a **GIG data contract. I con...

GetHuman-whytecla's customer service issue with Vodacom from May 2018

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The issue in GetHuman-whytecla's own words
A sales consultant falsely informed me to have me purchase a **GIG data contract. I contact your call centre, and a woman kindly helped me and accepted that he falsely informed me, and I was reimbursed for my next monthly payment, and my contract was cancelled.**I have now been debited for that exact contract, and one of your cancelation consultants keeps rudely interrupting me with every question he had for me.**I'm extremely annoyed with Vodacom, as I've been a customer for many years now, and your consultants are very quick to lie to customers, as well as treat them with gret disrespect! **I was told the contract would be cancelled (in March) because of your sales consultant's lies, and yet I'm still having my account deducted for this "cancelled" contract. To then be told it'll be cancelled on the **th of May, when I called in March! **I'm extremely frustrated, and I'm at the point of removing all my services with you.

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Customer service issue
Reported by GetHuman-whytecla
May 29th, 2018 - 3 years ago
Seen by 4 customers so far
Similar issue to 640 others
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GetHuman-whytecla started working on this issue
May 29th, 2018 12:44pm
GetHuman-whytecla indicated the issue is not fixed yet.
May 29th, 2018 2:08pm

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