Was using a Samsung A* phone and the Vodashop client rep at Tyger Valley persuaded me t...

GetHuman-ebenjvr's customer service issue with Vodacom from May 2018

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The issue in GetHuman-ebenjvr's own words
Was using a Samsung A* phone and the Vodashop client rep at Tyger Valley persuaded me to upgrade to a LG Q* - I only wanted a bigger screen, but this person told me that it was the Golf of phones and so reliable...They swapped my sim card into the new phone, but as I arrived home Vodafone protect locked out my old phone and the new LG lost signal - message "Emergency Calls only". I called in to the Vodashop rep and she told me to take the sim card out and put it back in, which I did, in exactly the same spot. That evening it happened twice again* I went into the shop the following morning and she said that I must do a sim swap* another thing I had to pay for to get the phone to work. It took hours for the sim swap to take effect and I was phoneless again. Went back to the shop to get the now active sim card* spoke to another client rep at the shop who said that he thinks it was a setting on the phone* he changed a few things and put the new sim card in. In the meantime I had to pay them to take the Vodacom protect off my old phone, which was now rendered useless by Vodacom's own software...*Well at least I had a new sim, which I thought would resolve the issue. That evening I left my phone on the table at home and went for a jog* When I cam back after an hour it was the same thing* Emergency Calls only and the brand new LG phone. I moved around everywhere but it does not reconnect, I reset the phone and it was back picking up the signal. Now who wants a brand new phone that you cannot trust that goes off the network without warning so no-one can reach you and you have to reset it each time? And on top of that you have to pat a lot of money every month for this privilege?*So I took the phone back to the Vodashop withing * days. They sent it in for out of the box failure and said it would not at most * days* Today is * days later - I called the Vodashop again to enquire* The rep told me that my phone is on its way from Jhb to Cape Town: I said the same phone? Yes he said, they didn't find anything wrong with it.*Well I refuse to take that phone back and is really fed-up with this terrible service from Vodacom. I'm going to post my story on every single social complaints board and also going to get legal advice on the matter.*PLEASE DO NOT UPGRADE WITH VODACOM UNLESS YOU WANT TO PAY TO HAVE ENDLESS PROBLEMS!!!
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Customer service issue
Reported by GetHuman-ebenjvr
May 18th, 2018 - 6 mons ago
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May 18th 7:52am