Was using a Samsung A* phone and the Vodashop client rep at Tyger Valley persuaded me t...

GetHuman-ebenjvr's customer service issue with Vodacom from May 2018

1 view
 | 
125 similar
 | 
0 following
Help with my Vodacom issue
First: share to improve GetHuman-ebenjvr's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-ebenjvr may need:
Account holder name, Account number, Billing address, Account phone number, and Last 4 digits of Social Security number
GetHuman-ebenjvr's next move: call Vodacom.
The best way to get your problem resolved is to tap the button below to start calling Vodacom. We will check on you later to see if it's fixed or needs to be escalated.
The issue in GetHuman-ebenjvr's own words
Was using a Samsung A* phone and the Vodashop client rep at Tyger Valley persuaded me to upgrade to a LG Q* - I only wanted a bigger screen, but this person told me that it was the Golf of phones and so reliable...They swapped my sim card into the new phone, but as I arrived home Vodafone protect locked out my old phone and the new LG lost signal - message "Emergency Calls only". I called in to the Vodashop rep and she told me to take the sim card out and put it back in, which I did, in exactly the same spot. That evening it happened twice again* I went into the shop the following morning and she said that I must do a sim swap* another thing I had to pay for to get the phone to work. It took hours for the sim swap to take effect and I was phoneless again. Went back to the shop to get the now active sim card* spoke to another client rep at the shop who said that he thinks it was a setting on the phone* he changed a few things and put the new sim card in. In the meantime I had to pay them to take the Vodacom protect off my old phone, which was now rendered useless by Vodacom's own software...*Well at least I had a new sim, which I thought would resolve the issue. That evening I left my phone on the table at home and went for a jog* When I cam back after an hour it was the same thing* Emergency Calls only and the brand new LG phone. I moved around everywhere but it does not reconnect, I reset the phone and it was back picking up the signal. Now who wants a brand new phone that you cannot trust that goes off the network without warning so no-one can reach you and you have to reset it each time? And on top of that you have to pat a lot of money every month for this privilege?*So I took the phone back to the Vodashop withing * days. They sent it in for out of the box failure and said it would not at most * days* Today is * days later - I called the Vodashop again to enquire* The rep told me that my phone is on its way from Jhb to Cape Town: I said the same phone? Yes he said, they didn't find anything wrong with it.*Well I refuse to take that phone back and is really fed-up with this terrible service from Vodacom. I'm going to post my story on every single social complaints board and also going to get legal advice on the matter.*PLEASE DO NOT UPGRADE WITH VODACOM UNLESS YOU WANT TO PAY TO HAVE ENDLESS PROBLEMS!!!
GetHuman-ebenjvr did not yet indicate what Vodacom should do to make this right.
I have an issue with Vodacom too
How GetHuman-ebenjvr fixed the problem
We are waiting for GetHuman-ebenjvr to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Vodacom's attention and get better help faster. Tap below to get started.
Having Vodacom issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Vodacom email you?
This email address isn't valid
Follow this issue
See how GetHuman-ebenjvr fixes it.
This email address isn't valid

Vodacom

Customer service issue
Reported by GetHuman-ebenjvr
May 18th, 2018 - 4 mons ago
I have an issue with Vodacom too
Not resolved
Seen by 1 customer so far
Similar issue to 125 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman-ebenjvr started working on this issue
May 18th 7:52am