I pay for my daughter's Virgin Mobile cell phone. Her phone was stolen. She reported it...

GetHuman-jrthoma's customer service issue with Virgin Mobile from November 2018

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The issue in GetHuman-jrthoma's own words
I pay for my daughter's Virgin Mobile cell phone. Her phone was stolen. She reported it immediately. Virgin locked her account. When she went to get a replacement phone from one of V-M's outlets in Victoria B.C. Canada she was told she was not the authorized user! My daughter was very ill at the time and V-M reps just ran her around and took up several hours of my work time to attempt to gain a resolve. V-M's solution was to keep charging the account ($**.**) when they knew my daughter did not have a phone. Unfortunately she went back to V-M on ** NOV ** and purchased a new phone. Now V-M has charged the account and "Upgrade Processing Fee: $**.** and a Partial Monthly Plan Charge: $**.**. Nice people at Virgin M. So, I will be on CBC's Go Public in '**' hours if V-M does nothing ( as usual). U crass and greedy SOB's*

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Virgin Mobile

Customer service issue
Reported by GetHuman-jrthoma
Nov 26th, 2018 - 3 years ago
Not resolved
Seen by 24 customers so far
Similar issue to 2356 others
0 customers following this

Timeline

GetHuman-jrthoma started working on this issue
Nov 26th, 2018 3:04pm