MY Phone number was ***-***-****. Here's my story ... Last January my family was living...

GetHuman1145041's customer service issue with Virgin Mobile from September 2018

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The issue in GetHuman1145041's own words
MY Phone number was ***-***-****. Here's my story ... Last January my family was living in Montecito CA when our entire home was destroyed by a mudslide. I lost everything of any material possession. Including the iPhone * I purchased from Virgin Mobile last year. I was devastated but I was also overwhelmed with grief and started drinking alcohol and I had been * years sober. I had to immediately enter a ** month treatment program of which I am about to finish. I don't know if there is a contingency plan for natural disasters in your company but I can't afford a new phone but do have the ability to start paying for Virgin mobile service again. I was wondering (forgive my directness) if there is any way of sending me a new phone so that I may start my life again with an Apple phone. It has been such a devastating year and I guess I am asking for a bit of a favor. I can verify any information you need but my email has changed to the one I will include with this email. My new address is:**** East *th Street*Oxnard CA ******My name is Todd Matthew Wilson. B-Day *-*-*****Last four of my SS number is ****. *Anything else you need I am happy to provide although because this program does not allow me to use a phone yet I am unable to provide a new phone. *I would REALLY appreciate your help.*Sincerely, Todd Wilson

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Virgin Mobile

Customer service issue
Reported by GetHuman1145041
Sep 14th, 2018 - 2 years ago
Not resolved
Seen by 2 customers so far
Similar issue to 1485 others
0 customers following this

Timeline

GetHuman1145041 started working on this issue
Sep 14th, 2018 10:12pm