To *****@***.com*Cc *****@***.com*Thursday, ** August, **** **:***Click to view full HT...

GetHuman-seamus_l's customer service issue with Virgin Mobile from August 2018

Help with my Virgin Mobile issue
The issue in GetHuman-seamus_l's own words
To *****@***.com*Cc *****@***.com*Thursday, ** August, **** **:***Click to view full HTML*Dear Sir or Madam,**I would be grateful for your urgent help please.**I am not able to connect to my mobile number ***** ****** to receive text messages and make phone calls to the UK whilst I am on holiday in Spain.**I have * sick friends in hospital and wish you to contact their family members and am also awaiting * text messages about urgent work matters which require my attention.**I have tried to log in to my account but have received a message from you to say that it does not recognize my email address.**Could you please accept this email as confirmation that I would like you to re-activate my service to allow me to use my mobile phone in Europe as I have done so for many years as I am currently only able to make emergency calls.**This matter has been preying on my mind for the past * days and is spoiling my enjoyment of our family holiday so if you can sort it tomorrow morning, I would be extremely grateful.**My last bill dated * July was for £**.** and I am on a package costing £* per month.**Thank you for your kind attention to this matter.**I look forward to hearing from you.**Regards****Seamus O'Neill
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Virgin Mobile

Customer service issue
Reported by GetHuman-seamus_l
Aug 24th, 2018 - 4 mons ago
I have an issue with Virgin Mobile too
Fixed
Seen by 5 customers so far
Similar issue to 1252 others
0 customers following this
Items needed
Name on the account
Phone number on the account
Billing address
PIN on the account
Timeline
GetHuman-seamus_l started working on this issue
Aug 24th 10:10am
GetHuman-seamus_l indicated the issue is not fixed yet.
Aug 24th 12:00pm
GetHuman-seamus_l indicated the issue is not fixed yet.
Aug 25th 5:09pm
GetHuman-seamus_l indicated the issue is not fixed yet.
Aug 25th 9:14pm